How to enable Fingerprint recognition for windows hello

Hello Oumar Dramé,

Thanks for reaching out here in the Microsoft Answers Community.

You can set up fingerprint in Windows Hello by right-clicking Start->Settings->Accounts->Sign-in options->Fingerprint recognition. Are there any issues when setting it up?

If it says that there is no compatible finger scanner, you can try updating the drivers, and see whether the issue persists. To do so, please right-click Start->Settings->Windows update. Install all available updates, including the optional ones in advanced options. Reboot, and see whether you can set it up.

Please note that the policy editor is unavailable in the Home edition of Windows 11. Installing it via CMD is not supported, and may not work.

We look forward to your response.

Best Regards,

Sheng G. - MSFT | Microsoft Community Support Specialist

Hi Sheng,

Thanks for replying to my request.
I did the software but still nothing changed
My laptop brand is Asus
I have another Asus which fingerprint works and I remarked that there`s a set of folder with not appearing in this laptop which doesn`t let me set up fingerprint

Here's the error

It displays PIN unavailable because I disconnected my Microsoft account to check.
I will connect it back later

Hello,

Please select the "Fingerprint recognition" option. What is the error message (like "We could not find a fingerprint scanner")?

Also, we have noticed that PIN is also unavailable. You can set up a PIN even with a local account, so it is unlikely that it is caused by the account type.

You can try clearing the PIN database, and see whether you can set up the PIN again.

To do so, please right-click Start->Terminal/PowerShell/Command prompt (Admin), and enter the following commands:

takeown /f %windir%\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC /r /d y

icacls %windir%\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC /grant administrators:F /t

del /f /s /q %windir%\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC\*

Reboot, and see whether you can set up the PIN. If you can, you should be able to add the fingerprint (if there ia a compatible fingerprint reader).

Best Regards,

Sheng G. - MSFT | Microsoft Community Support Specialist

Hi,

When I connected back my Microsoft account it worked again but I tried the commands you gave me to see if it could reset for my fingerprint to work again but nothing changed. Yes it displays no compatible fingerprint found but The one I have is compatible

Here is the screenshot of the error message and driver

Hello,

Since you have mentioned that you have reset the laptop, please note that resetting reuses system files. If there is an issue with the system files, it will persist after resetting.

You can try performing a clean reinstallation of Windows 11, which erases all the data on the computer and starts you from scratch. Please back up all your personal files to offline storage (like USB sticks, external hard drives, and memory cards) beforehand to prevent data loss.

To do so, please prepare a USB stick that is at least 8 GB in size (do not use the one with your backups, since it will be erased), then download and run the Windows 11 Media Creation Tool on another computer. Follow the instructions, and when selecting the media type, please select "USB stick", and then select the drive letter the USB stick is in.

After creating the installation media, please plug it into your computer, and boot from it in UEFI mode. The exact procedure differs among motherboard manufacturers, so please refer to the user manual for details.

Also, please check the following BIOS options, as some motherboards use RAID mode by default which needs specific storage drivers that may not be compatible with the latest version of Windows:

• SATA controller mode: Change to AHCI mode (even if there is no SATA disk)

• NVMe RAID mode: Turn off

• Intel Rapid Storage Technologies/AMD StoreMI: Turn off

Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.

If you are going to modify BIOS Settings, please back up all your personal files first to ensure you do not lose data.

After booting, please select "Install now". Follow the instructions, and when selecting the installation type, select "Custom: Install Windows only". On the next installation screen, please delete all the partitions (including EFI, reserved, and recovery ones) in your system disk. Select the unallocated space and select "Next". The installer will partition your system disk automatically.

Disclaimer: At this point, we have exhausted all troubleshooting and I recommend that we try to perform a clean install to get your computer back into a working condition. Please ensure that you backup any important data, including Documents, Pictures, Videos, and more.

If the issue persists even after the clean reinstallation, since the system has detected the fingerprint sensor and it does not have any errors, the only explaination is that the fingerprint is not compatible with Windows Hello.

Either it needs a vendor-specific driver, or there is a hardware or firmware issue.

Based on the situation, I recommend contacting the laptop's manufacturer for further assistance.

Thanks for your patience and understanding.

Best Regards,

Sheng G. - MSFT | Microsoft Community Support Specialist

Hi,

Sorry for the delay, okay I will try that as soon as possible and let you know if it worked because I remarked on an old Asus laptop that some configuration are missing on my registry editor so will that clean installation also reset the configurations for regedit?

I will first try this method then we will see where we're going after that.

Thanks a lot for the advises, it really helps.

Best regards,

Oumar

Hello,

A clean reinstallation erases everything on the hard drive, including the registry settings.

Best Regards,

Sheng G. - MSFT | Microsoft Community Support Specialist