Hi Evan,
Thank you for posting your query in Microsoft Community.
Please follow the below steps and check if it helps.
Method 1:
Sound Recorder.
a. Close all back applications, especially, Sound Recorder or other
multimedia applications.
b. At Windows Start Tile screen, move the cursor or touch lower right screen & bring out the "Search" function.
c. At the "Search" panel, look for "Control Panel" and then launch it.
d. At the "Control Panel", look for "Sound" and then launch it.
e. Click on the Recording tab.
f. Select the recording source, for example, Line In 2/Mic 2, and then click
Set Default. Recording device will be marked with a green tick mark.
g. Adjust the input level if you have difficulty recording. Click
Properties, and then click on Levels.
Method 2:
Reinstall the Driver.
If the issue still persists, then I would suggest you to reinstall the driver and check. Refer to these steps:
a. Press Windows key + X, select device manager.
b. Locate the Audio adapter, right click and select properties.
c. Click on the driver tab and click uninstall to uninstall the current driver.
d. Now, restart the computer and Windows will load the generic audio driver for the computer.
e. Check if you face the same issue with the Windows generic drivers.
f. If yes, download and install the latest audio driver.
g. Now, right click on the audio adapter and select “Scan for hardware changes”.
Hope these information helps, please get back to us for future support, we’ll be glad to assist you further.
Thank you.