Ask a new question

How do I use Malicious Software Removal Tool FOR WINDOWS 7 64 BIT

32 bit Tool not accepted by WINDOWS 7 64 BIT.

64 bit Tool says it does not work for WINDOWS 7.

 

Answer
Answer

Hi STEVE LAHEY,


Do you have all the prerequisites installed for the removal tool on the computer?

I would suggest you to below links and check if using the links for the removal tool from the Microsoft article helps you -

http://support.microsoft.com/kb/890830

If issue persists, you may also check if the troubleshooting steps in below links help you resolve the issue -

http://www.microsoft.com/security/pc-security/malware-removal.aspx

 

Hope this helps.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated January 16, 2020 Views 521 Applies to: