How do I select "safe mode" if the arrow and F8 keys do not work

After a crash and the start in safe mode selection screen comes up, the arrow keys will not work the selector nor wiill pressing the F8 key produce a safe mode start.  
 

Question Info


Last updated October 31, 2018 Views 4,887 Applies to:
Answer

As Noel says start a new thread by clicking on Ask a Question at the top of this page.

Please post a copy of your dumpfile as a shared file to your Sky Drive with a link to your new thread.
http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

For advice on how to configure your system to create dump files please read:
http://support.microsoft.com/kb/254649

The dumpfile will be created at c:\windows\minidump. You may need to change your settings in Windows to be able to see the file. To show hidden files type Folder Options in the search box above the Start button and select View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files" is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked.

Gerry
Stourport-on-Severn, Worcestershire, England
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