Hi, I'm Estrella. I'll do my best to help you.
Please try the following:
1. Execute the Windows Update troubleshooter:
Navigate to Start > Settings > System > Troubleshoot > Other troubleshooters > Windows Update, then click Run.
2: Reset Windows Components
In your search bar type CMD and right-click it, select run as administrator
Copy and paste each of the commands below then Enter:
net stop bits
net stop wuauserv
net stop appidsvc
net stop cryptsvc
Ren C:\Windows\SoftwareDistribution.old
Ren C:\Windows\System32\catroot2 Catroot2.old
net start bits
net start wuauserv
net start appidsvc
net start cryptsvc
Restart your PC once done and then try again.
3. If the issue continues, try a repair in-place upgrade Windows while keeping your files and apps. This helps fix or replace any corrupted files that may be causing the problem.
Note: Unplug unnecessary peripherals
Temporarily disable third-party antivirus to avoid interference.
1. Click the 'Download now' button under 'Windows 11 Disk Image (ISO)':
https://www.microsoft.com/software-download/win...
2. Run the file and select 'Yes' when prompted by UAC.
3. Accept the Software License Terms if you agree.
4. On the 'What do you want to do?' screen, select 'Upgrade this PC now'
5. Click 'Next.' (This stage will download, verify, and create the Windows installation media.)
6. Under 'Choose what to keep,' select 'Keep personal files and apps,'
7. Click 'Next,' then click 'Install,' and the installation will begin.
