How do I get rid of the error "exception break point 0x80000003 occurred in the application at location 0X0000000005CB7EF3"

Hello,

As the title says, most of the time when I shutdown my computer this error appears and it's getting on my nerve as I have no idea how to get rid of it.

Any idea ? I saw some similar issue but the application location is different. Any way I can look for what kind of application "0X0000000005CB7EF3" is ?

Thank you

Answer
Answer

Hi

Welcome to the Microsoft community and thank you for sharing your concern with us today. I understand from your message that you want get rid of the error exception break point 0x80000003.

From your description, your problem may be caused by corrupted system files or memory leaks, you can try the following steps:

1. Run System File Checker (SFC) Scan.

Try running SFC and DISM to check for system errors and corrupted files. After that, restart your computer.

Right-click the Windows key,and then left-click the Windows Terminal (admin) option. Press the Enter key after each command:

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /RestoreHealth

sfc /scannow

2. Run Disk Checker.The chkdsk is a command-line utility that can be used to check and recover any damaged segments of the disk storage. To run a disk checker, follow these steps:

Open an elevated command prompt. To do that open a Run dialog by pressing Win + R. Type cmd and press Ctrl + Shift + Enter to launch the command prompt with administrative privileges.

Type the following command and press Enter to launch chkdsk:

chkdsk C: /r

Once the scan finishes restart your PC.

3. Check For Memory Leaks.The exception breakpoint 0x80000003 error can also be a symptom of memory leaks. Memory leaks refer to the problem when your system does not recognize and use the available memory.

You need to run a Memory Diagnostic Tool that is an inbuilt tool to check for memory leaks. Follow these steps:

a. Save all your important work.

b. Open a Run window by pressing Win + R.

c. Type mdsched.exe and press Enter to launch Memory Diagnostic Tool at the next startup.

d. Now restart your PC using the prompt that appears. Or, else you can do that in the same Command Prompt window by typing the command

shutdown.exe /r

Image

e. After a reboot, perform a basic scan or go for the ‘Advanced’ options like ‘Test mix’ or ‘Pass count’. Hit F10 to start the test.

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Feel free to post back if you need further assistance.

Best Regards,

Derrick Qian | Microsoft Community Support Specialist

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Last updated April 4, 2025 Views 121,009 Applies to: