Protect Yourself From Tech Support Scams
July 29, 2020
Protect Yourself From Tech Support Scams
Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary
technical support services. You can help protect yourself from scammers by verifying that the contact is a
Microsoft Agent or
Microsoft Employee and that the phone number is an
Microsoft global customer service number.
2 days ago I ran windows updates. After the update it worked, but the next day when I started the laptop it wouldn't connect to the Internet. It says limited access.
When I run troubleshoot it says an unexpected error has occurred. The troubleshooting wizard can't continue.
Before when I went to windows update it said several failed. I restored the computer back to before the updates, but still no connection and a different error Message.
I tried changing the softwaredistribution file name but it didn't work, now I think I screwed up that file.
The windows update has an error code: 8024001F. This says I need to connect to the Internet to update which I can't do because it has an error code. Maybe the renaming file thing works but not for me because I also can connect to the Internet.
Please help, I was considering taking it to a repair place or backing up the laptop and restoring to default?
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This problem occurs when some files in the update are missing or Windows Update database on the computer is inconsistent with the database instructions in the update.
As you are unable to connect to the network, initially we will troubleshoot internet connection issue.
-Are you using wired/wireless network connection?
Limited connectivity means the PC has successfully connected to the router, but the PC wasn't assigned a valid IP address, so you can't actually get to the Internet. It can also indicate that a valid IP address was assigned
but that the PC doesn't have Internet connectivity. If you're connected to a home network, try restarting the router.
Run the network troubleshooter to diagnose and repair any problem related to your network. Access the link mentioned below for steps:
One of the components of the Internet connection on your computer is a built-in set of instructions called TCP/IP. TCP/IP can sometimes become damaged or corrupted. If you cannot connect to the Internet and you have tried
all other methods to resolve the problem, TCP/IP might be causing it.
Refer the help article to reset Internet Protocol (TCP/IP).
2.Are you using wired/wireless network connection?
Update router and adapter firmware
Your router or network adapter might need a firmware upgrade, especially if you're only able to connect using WEP security or no security. Firmware is the software that is embedded in a hardware device and controls how the
device interacts with the operating system.
Download a firmware upgrade from the router or adapter manufacturer’s website and apply it, following the directions on the website or with the downloaded file.
Hope it helps.
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While updating windows, it is possible to receive the 0x80070002 Error. As a result the update process will not be completed, and your computer will not be able to transmit files. The reason for your computer receiving the 0x80070002 Error is due to it not
having all of the files that should have been transmitted when updating your software. This is an initialization error that occurs after files have been downloaded, and extracted to the computer.
How to Fix the Error
To fix the error manually, it will be necessary to remove all of the files partially downloaded, and try again to update your Windows files.
1. On the Windows desktop, press Start, and when the menu opens up,
2. Press Run, and input the following command “services.msc”
3. In the Run box, type "services.msc", and press "Enter".