How do I factory reset a windows 7 toshiba laptop?

I've been trying to factory reset my toshiba laptop which has a windows 7 operating system. When I try to turn the laptop on right before it gets to the part where the Windows 7 logo is forming I get a black screen with a dash on the top left corner. My laptop also starts to beep over and over again until it eventually turns on after about 15 minutes. When it finally turns on its really slow and I can barely do anything. I've tried tapping f8 when it turns on and selecting to repair it but that just gets me to the point where i have to select a username and password and it will only let me select the user name "HomeGroupUser$". I don't know where that account came from and I don't know the password. If you know the password to that account or another way to factory reset my laptop then please tell me.
 

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Last updated May 11, 2019 Views 11,021 Applies to:
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Answer
Toshiba - Restore PC to its factory condition:
http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/bulletinDetail.jsp?soid=2737864&pf=true

Toshiba - Creating recovery media using Toshiba Recovery Media Creator:
https://www.csd.toshiba.com/cgi-bin/tais/support/jsp/bulletinDetail.jsp?soid=2753749&pf=true

Toshiba - Order Recovery Disks:
https://www.csd.toshiba.com/cgi-bin/tais/support/jsp/serviceUnitVerification.jsp




Reinstall Windows Preinstalled On Computer

When Windows comes installed with the computer, OEM computer manufacturers are required to provide at least one way for you to reinstall Windows - your computer should have included either a restore partition on your hard drive, or Windows install/restore disks. Most computer manufacturers also have a feature to make your own install disks.

If the restore partition is still there and was not removed, it will reinstall Windows. There is usually a prompt when you first start the computer telling you what key to press to start the restore - check your manual if you're not sure how to. Or if you have install disks - insert them, restart and boot from them to start the reinstall process.

If you restore it to factory condition, it will be like it was when you first bought it - all preinstalled programs will be installed. Anything you installed after buying it must be reinstalled. This will remove any personal files on the computer, back them up first.
 

MCC 2011

TrekDozer

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