How do I activate my windows account after a computer reset

I reset my computer after having some issue's. After the reset it say "we can't activate Windows on this device because you don't have a valid digital license or product key".

I got my product key using the command prompt and comes up with a window saying the same thing "we can't activate Windows on this device because you don't have a valid digital license or product key". I have tried it several times and made sure I put it in correctly

I don't know what else to do. from everything I read this should be working and it's not.

Hi, I am Dave, I will help you with this.

1
Where did you get your Windows licence was that pre-installed on the PC or did you purchase a full retail Windows licence from Microsoft or from a 3rd party retailer?

Or is your Windows licence based on a previous Windows 7 or 8 licence?

2
Download the free ShowKeyPlus app from the Microsoft Store.

Please provide a screenshot of that app window, and please hide any product key in the screenshot.
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MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Last updated April 21, 2025 Views 25 Applies to: