How can i fix this error 0xc00db3b2 with Movies and TV player in Windows 10

I'm unable to play 4K HEVC video. when I open the 4K video, showed me some error like - 

Please try again. If the problem continues, visit https://support.microsoft.com to check for guidance.   

0xc00db3b2

I reinstall the HEVC extension but still having this error. Please, someone, help me

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Answer
Answer

We appreciate the details you've provided. Since the issue still persists, we suggest that you follow these steps below about repairing or resetting the app:

Repair or Reset the apps

  1. Open Settings, and select Apps
  2. On the Apps & features tab, find the name of the missing app.  Click the app and select Advanced options (if available).
  3. If a Repair option is available, click Repair.  If this option is not available, or if Repair does not resolve the issue, you may also try the Reset option, though you might lose any app data that was saved.
  4. Once the repair or reset is completed, the app should again appear in the app list and can be pinned to the Start Menu.

Keep us posted if you need additional help.

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We're glad to know your issue has been resolved.

Feel free to post us back if you need more assistance.

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Last updated July 26, 2021 Views 10,829 Applies to: