High Definition Audio Device - Device Cannot start

Hello, I recently purchased a new computer an asus z87-k motherboard running Windows 8. Everything worked fine (despite there being no start menu), but then I upgraded to windows 8.1 and I then had no sound. I went into Device manager to look and see if there was a problem. There was. The High Definition Audio Device Isn't working with the following message in the status box:


This device cannot start. (Code 10)

{Operation Failed}
The requested operation was unsuccessful.


I then tyried the following solutions:


1 - updating the driver, but I have the latest released one.

2 - reinstalling the driver to no success.

3 - When I try and Troubleshoot the problem, Troubleshooting came up saying that the device has a problem and it was unable to solve said problem


Anybody have any solutions?


Thx

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Hi MJ.Arnold,

 

A Code 10 error is generated in Device Manager in one of the following situations:

 

  • Device Manager can't start the device.
  • One of the drivers that the device needs does not start.
  • Device Manager has insufficient information to recognize the error that is bubbled up by the device driver.

 

It would be great if you can provide more information regarding your computer system. Please answer these questions for a better understanding:

 

1)       Is your computer custom-built? If not, what is the make and model on it?

2)       What is the make and model of the Sound Card device on the computer?

3)       How did you update the audio drivers on the computer? Is it done from the computer/sound card manufacturer’s website?

4)       Did you run any troubleshooter on the computer to fix this issue?

 

This could be either due to some incorrect audio settings or outdated/corrupted audio drivers installed on the computer. I would suggest you to try the following troubleshooting methods and let us know the results.

 

Method 1: Run the Playing Audio Troubleshooter

 

This troubleshooter is an automated Windows 8.1 inbuilt tool which finds and fixes the common issues with the Playing Audio settings. Perform these steps to run this tool and check if that helps.

 

a)       Press “Windows Logo” + “W” keys from the keyboard.

b)       Type “Troubleshooting” in the search bar and press “Enter”.

c)       In the “Troubleshooting” window, click on “View All” on the left pane.

d)        Click on “Playing Audio”.

e)       Click on “Advanced” and then click on “Run as Administrator”.

f)        Click “Next” and follow the on-screen instructions to complete the troubleshooting process.

 

Please check the troubleshooting report and let us know the details. Also, try the suggestions given by the troubleshooter and check if that helps.

 

If you haven’t updated the audio drivers recently from the computer/sound card manufacturer’s website, then you may please check for the driver updates available, install them and then check if that helps.

 

Method 2: Uninstall and Reinstall the Audio Drivers

 

Step 1: Uninstall the Audio Drivers

 

a)       Press “Windows Logo” + “X” keys on the keyboard.

b)       Click on “Device Manager” from that list.

c)       Search for the sound card device from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove the corrupted drivers from the computer.

d)       Follow the on-screen instructions to complete it and the restart the computer if prompted.

 

After the restart, you may again open the Device Manager and then click on the “Scan for hardware changes” button at the top of the Device Manager window and check if Windows 8.1 detects the sound card device and installs an appropriate driver for it automatically. If that happens, then check if that resolves the issue. If the issue persists, then go with the next step.

 

Step 2: Check the Windows updates for any latest driver updates.

 

Check in Windows updates if any driver updates are available. If so, install the same and check if it helps.

 

a)       Press “Windows Logo” + “W” keys from the keyboard.

b)       Type “Updates” in the search bar and click on the icon “Windows Update” from the search result.

c)       On the “Windows Update” window, click on the link: “Check for updates” from the left hand side of the window to receive a fresh list of updates.

d)       If the updates are available, then install all the updates listed there.

 

If Windows Update does not offer the latest Windows 8.1 driver, then go to the computer or sound card manufacturer’s website. Search for the latest Windows 8.1 compatible drivers available for your sound card model, install it and check if that resolves the issue. If you do not have the Windows 8.1 compatible drivers in the computer/sound card manufacturer’s websites, then you may install the old driver in its compatibility mode. To install it in compatibility mode, you may refer to this article:

 

Get your apps and devices working in Windows 8.1

 

For more reference and troubleshooting, you may please refer to this article:

 

Fix: "This device cannot start" Code 10 error in Device Manager in Windows

 

Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. Follow the steps given here to back up registry.

 

a)       Press “Windows Logo” + “R” keys on the keyboard to open the “Run” command box.

b)       Type “regedit” in the “Run” command box.

c)        Locate and click the key or sub-key that you want to back up.

d)       Click the “File” menu, and then click on “Export”.

e)       In the “Save in” box, select the location where you want to save the backup copy to, and then type a name for the backup file in the File name box.

f)        Click on “Save”.

 

Please get back to us with the results.

Regards,
Rajesh Govind - Microsoft Support Engineer

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Hello, Thanks for the suggestions, however, I already stated in my original post that I:


1 - Tried to use the troubleshooter, with no success. It came up saying that it was unable to fix the problem


2 - Tried to un-install and reinstall the driver with no results


3 - Tried to update the driver, but have the most recent one 


As for your original questions.


Yes, my computer is custom built and works great despite this hiccup. I am running a Asus z87-k mother board with 8gb of DDR3 ram from Kingston and a built in Realtek ALC887 8-channel High Definition audio codec. Also, I am running a 64 bit version of windows 8.1


I tried multiple ways to get me drivers. From online at Asus driver support center, and also from the INTEL z87 Chipset Support DVD revision.1092.01 that came with my motherboard. Both ways to get the driver gave me the exact same driver with the exact same problem.


I would ask that you read carefully so that you do not miss something and ask me to do something that I have already tried.


mj.arnold

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Hello,
I think I'm having the same problem as mj.arnold. An audio device "can't start" on my Asus z87-pro and I believe it causes the HDMI sound output to not work. The HDMI output is not even listed in the Windows sound settings. I'm using the embedded GPU on my Intel Core i5 for the record, no graphic card. I've installed all the possibly instalable drivers that I could find on motherboard support page on Asus website, but no luck so far.

So I'd like to know I you managed to solve your problem mj.arnold, and if so, how ? That would be very helpful because I don't know what to do anymore.

Thanks a lot
Henri

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Update video card drives.  Some have audio drives ie amd/intel/nvidia for HDMI and Display port.

Worked for me.

Chris

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Hey I'm having the exact problem, i have the asus z87-plus, 4770k processor running windows 8.1 64. I spoke with ASUS they told me to update my bios which i did and still running the same problem. You find a solution?

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pls help me out too my motherboard is emx 945gc 1333 cant make the sound work for over a week tried to install and download every possible realtek driver. something worked and then the device manager has yellow mark on it and says the code 10 device cannot start. 

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I have the exact same problem with non-functional HDMI sound output:

- New mainboard - Asus H87M-Plus with Realtek ALC 887 sound chip - latest graphics drivers (downloaded from Intel site) and sound drivers (downloaded from Realtek site), latest BIOS installed, running Windows 8.1 (fully updated).

- Same error that mj.arnold got in Device Manager about the High Definition Audio Device ('device cannot start' ).

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Fixed.

Found out that it's all about the Intel DisplayAudio driver, which is not installed unless the device is active. So here is what I did:

- I downloaded once more the latest Intel HD graphics driver from the Intel site, but this time the zip file, not the executable: https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23323&lang=eng.

- Extracted the file to some location.

- I changed the display config from single output to my pc monitor to 'extended desktop', so the HDMI output to my receiver became active.

- In Device Manager I right clicked the device with the yellow exclamation mark and updated the driver manually by pointing to the DisplayAudio subfolder in the folder into which I extracted the driver files.

- Done, the exclamation mark was gone. To be sure I rebooted the pc and was able to play audio over HDMI.

See, I had the driver package installed for the most part, just the DisplayAudio bit was missing, because the HDMI output was not active during the first install.

Hope you all get it fixed too!

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Hi K_vdb,

Thank you so much for sharing the resolution with us. I really appreciate the efforts that you have made to fix this issue. This will be definitely helpful for all the other facing similar issues on this forum.

If you need any further assistance with Windows Operating System, please post your query on Microsoft Community Forums and we’ll be glad to assist you with it.

Regards,
Rajesh Govind - Microsoft Support Engineer

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Fixed.

Found out that it's all about the Intel DisplayAudio driver, which is not installed unless the device is active. So here is what I did:

- I downloaded once more the latest Intel HD graphics driver from the Intel site, but this time the zip file, not the executable: https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23323&lang=eng.

- Extracted the file to some location.

- I changed the display config from single output to my pc monitor to 'extended desktop', so the HDMI output to my receiver became active.

- In Device Manager I right clicked the device with the yellow exclamation mark and updated the driver manually by pointing to the DisplayAudio subfolder in the folder into which I extracted the driver files.

- Done, the exclamation mark was gone. To be sure I rebooted the pc and was able to play audio over HDMI.

See, I had the driver package installed for the most part, just the DisplayAudio bit was missing, because the HDMI output was not active during the first install.

Hope you all get it fixed too!

This worked for me!  After working on this for 7 hours, I'm most appreciative.

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Last updated November 22, 2020 Views 42,088 Applies to: