"Hi. We've got some updates for your PC" is on my HP laptop. how can I get rid of it

I have the message "Hi. We've got some updates for your PC".  Can you help me rid my laptop of this?

I got a message yesterday that my security program had expired and planned to renew it today. hmmm? Sounds fishy.

Hi

The 'Hi. We've got some updates for your PC' is a genuine Windows Update message and perhaps a large update for windows 10

The Security Update message, on the other hand does not, can you possibly provide a screenshot of that popup so I can make a more informed decision on that one for you . . .
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Thanks for the message. I don't know hoe to do a screen shot , but more importantly, I don't know how to get past the Windows update screen. I am using another computer for that reason.

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Hi

What exactly are you seeing on your screen at the moment?
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Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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3 blue screens: one reads 'Hi' another reads 'we've got some updates for your PC' and the third reads 'this might take several minutes' and below that 'don't turn off your PC'

it has been several hours now.

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Hi

Do you have a hard drive indicator LED on the casing of your PC and if so is there a lot of intermittent hard drive activity?
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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there is a light flashing at a varying rate but I don't know what that light is.

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Hi

If that is intermittent, that is your hard drive LED . . .

I know that is taking a long time, but honestly, it is best to try to let that update try to complete, interrupting the update process and seriously corrupt your system . . .
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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ok. you're the doctor. thanks

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It's been 24 hours and I still have the message.

Interrupting the message may have occurred before I contacted you yesterday. When I turn on my PC yesterday morning, I discovered that the battery had drained overnight. I had to plug it in to get it to power up.

May that be the reason I'm having this problem?

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Yes, that may well be the problem . . .

If you are still seeing that on the screen, it is time to stop that and see if you can get Windows to boot . . .

Press and hold the Power Button on your PF for 5 - 10 seconds to perform a hard shut down

Restart your PC to see if it boots normally

If not:

Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

Do this twice

On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt . . . etc.

Please try each option one at a time, then see of Windows will boot . . .

Go to Troubleshoot - Advanced Option - Revert to previous build of Windows
If available, this is the best option

Go to Troubleshoot - Advanced Option - Startup Repair
See if Windows startup can repair itself

Go to Troubleshoot - Advanced Option - System Restore
Check to see if you have a restore point you can go back to

If you do not have a Restore Point, go to Troubleshoot - Advanced Option - Startup Settings and click Restart
Upon restart, press 4 to enter Safe Mode
Once in Safe Mode, backup your data if you do not already have a backup
Open Device Manager and check to make sure all your Drivers are up to date
Reboot to see if Windows will start Normally

If the above fails, go to Troubleshoot - Advanced Options - Reset this PC
Choose to keep your files and apps, just your files or to keep nothing
Then start the Reset
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Last updated July 3, 2020 Views 8,269 Applies to: