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Hi I am having issues with blue screen saying stop code critical process died

Hi I am having issues with blue screen saying stop code critical process died. I’ve tried several times to enter into safe mode but pin won’t work, also tried to update all drivers and apparently after installing and updating all drivers including msi everything start going into blue screen with stop code critical process died.

Hi Miguel, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today, my timezone is UTC +8.

I understand the issue you have, nothing to worry I am here to help, and just to confirm can you still use the affected device? if so, we need to analyze the error, can you please check if you have minidump files on the PC so that we can further examine what is the root cause of the issue?

Press Windows key + E (To open File Explorer)

Click "This PC" > then follow the file path:

C:\Windows\Minidump

Copy the Minidump files and save them to another location like Desktop or Documents.

Then please upload it to Cloud storage like OneDrive or any cloud storage you are using and please share the shareable link here.

To upload and share the link using One Drive:

Go to this link: https://onedrive.live.com/ then upload the file.

Then provide the shareable link by following the steps from this link: https://support.microsoft.com/en-us/office/shar...


Let me know how it goes and I hope that helps.

Bernard

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Question Info

Last updated February 18, 2025 Views 31 Applies to: