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Hi! A complete SSD randomly disappears. What should I do?

The problem was started a few days ago. Sooo the problem is, when I open This Pc, then randomly a complete SSD (drive) missing from it. And also missing from Device Manager for no reason.. All my drivers are up to date, I checkeed twice or more. After a restart the missing drive is back like terminator.



Before restart:



After restart:





Specs:

Asus Rog Strix G15 G512LU

CPU: Intel I7-10750H

GPU: Nvidia Geforce GTX1660 TI

SSD 1 (Just for System): NVMe KINGSTON SNVS250, 250 GB

SSD 2 (random stuff): NVMe INTEL SSDPEKNW51 512GB

Windows 11, KB5010474



I hope somebody have an answer for this.


Edit:


The SSD's firmware is up to date. All my drivers are up to date. BIOS is up to date.


I went back to windows 10, but that didn't solved my problem. After that I full formated the disk and did not helped.

I tried to put in in an another computer and the drive worked there perfectly.


Sooo, question:: If I buy a new SSD it will solve my problem?



Hi Robert,
My name is Igor, I have 12 Microsoft MVP awards. It's a pleasure for me to help others and I'll do all my best to help you. I'm sorry you have a problems.

Likely this means some hardware problems (drive fault). Please check the SSD using Intel Memory and Storage Tool.
Make a backup of data immediately.
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Thank you Igor for the advice!

I installed the tool, and it said, the SSD's firmware was autdated. I updated now. I hope that's helps.

Tomorrow morning i will see the results.

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OK, please tell the results.
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So the SSD is the bad guy?ImageDisappeard again..

Image

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Please run full diagnostic scan.
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go to device manager, enbale show hidden devices under view tab.

find intel nvme ssd , rightclick, update driver , roll back to standard nvme controller

I am working as a Mathematics lecturer in a PU college.
Windows11_Pro_64bit_23H2_buildno_22631.3593_MS.office365_C2R_2401_v17231.20236_Intel_i5_13500_Nvidia3060_12GB_GDDR6_RAM_32GB_5600_Storage8TB.

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Could be the SSD controller doing weird stuff. Some SSD drives do things like that more than others as a protection. I had one recently that went missing on another computer and wouldn't stop. Switching it to this computer as a non-OS drive and its been rock solid immediately.

I do wonder if the suspend or other power issue here is related. Some controllers may lock even on the Windows power setting for hard drive power saver.

https://www.crucial.com/support/articles-faq-ssd/why-did-ssd-disappear-from-system

> another link in there: "SSDs can react poorly to an abrupt loss of power, which can lead to data corruption or your Crucial SSD's controller locking itself, rendering the SSD inaccessible until reset with an SSD power cycle. Sleep modes, while helpful for some users, can cause similar problems if they power down the SSD completely."

There could be some other reasons. But, sounds too much like the controller doing something.

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I'll try it, thanks!

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Nice advice, I'll try this!

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Last updated May 19, 2024 Views 26,776 Applies to: