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Hey Cortana not working

Recently upgraded to windows 11 and "Hey Cortana" is not working. Checked my mic and speaker settings and all is good. When I open Cortana app and press mic icon, Cortana listens and responds with no issues.

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Hello ChristopherBuhse, welcome to the Microsoft community, I'll be happy to help you today;

I understand you are having problems with Cortana on Windows 11;

Initially I recommend that you update the apps from the Microsoft Store;

Open the store and click on Library at the bottom left of the screen;
Click Get Updates and wait for all apps to update;

Check if Cortana works;

If it still doesn't work, try the following;

Access Settings;
Click on Application;
Click on Apps and Features;
Select Cortana, click on the three dots to the right and select Advanced Options;
Scroll down and click on Reset;

Check that Cortana now works normally;

I hope I have helped, see you soon!

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Tried both of these solutions and "Hey Cortana" still doesn't work.

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Dear ChristopherBuhse,in that case I recommend that you try to follow the instructions provided in the link below:
https://support.microsoft.com/en-us/topic/activ...

Turn on Windows speech recognition:
https://support.microsoft.com/en-us/windows/use...

Also try activating Ei Cortana following the instructions in the video below:
https://www.youtube.com/watch?v=RYTVPrqkbYk


Hope I have helped, see you soon!

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Luiz, this all applies to windows 10. As mentioned, "hey Cortana" stopped working when upgrading to windows 11. All the item mentioned in articles as well as video does not fix the problem.

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Dear ChristopherBuhse,in this case, check if Cortana is allowing the use of the microphone;

Access Settings;
Click on Privacy and Security;
Click on Voice Control and activate the option if it is not already activated;
Go back to Privacy and Security;
Scroll down the screen and click on Microphone;
Activate "Microphone access" and then activate Cortana;

Check that the Ei Cortana feature now works;

I hope I have helped, see you soon!

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Before changing anything, Cortana for both Microphone and Voice activation state "all required permissions are turned on". Voice activation also keyword "cortana" turned on. Still doesn't work.

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Cortana is a minor app in Win 11-- see this

How to Install Cortana in Windows 11 (lifewire.com)

and Microsoft kicks Cortana out of the boot experience for Windows 11 - The Verge

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Dear ChristopherBuhse,try to open the Cortana;
Click (...) in the upper left corner and go to Settings;
Click Voice Activation and make sure it's activated;
If you get a message like "Voice activation is not currently available and will be included in a future update" you will have to wait for the next updates;

I hope I have helped, see you soon!

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It's not this as it states "all required permissions are turned on", still not working.

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Dear ChristopherBuhse, in this case I got new ideas for the problem;
I will keep the topic open, maybe another expert has a new solution to your problem;

Sorry for not being able to help you;

Stay safe and see you soon!

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Question Info

Last updated March 14, 2024 Views 410 Applies to: