Hi,
I was doing my normal video editing (on filmora X) and uploaded some files(from an Iphone). I do this every time, but for some reason, this time it says: HEVC CODEC needed.
It brought me to the Microsoft Extension Page and it showed me the HEVC CODEC Extension. I have already paid $0.99 for it. On top of it, it said, "You own this app", and then on the right there's a button that says, "Install/Open".
So I click that and then it brings me to the same page but instead it's on the Microsoft Store App. At the top right instead of "Install/Open", it now says, "Launch".
I click launch, and it brings me to the app called "Movies and TV". It shows me all my personal video files, but the thumbnails don't show up. When I click on them, I can view the video.
So the HEVC CODEC is installed and working, right?
I head back on to FilmoraX and try importing the files again, but it still has the same problem.
I have already tried restarting FilmoraX many times, and also restarted my laptop too, but I always get the same error.