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Help with windows hello pin

Hello, so Ive noticed a lot of times that windows wants my hello pin for some actions. For example logging into a different xbox account.Logging into my microsoft account on different devices. Verifying my passwords on google etc. But the problem is I dont have windows pin code and I cant even make one, it says that I need to set up a password but if I do it still says "This feature is unavailable at the moment" and something like it doesnt work with my organization settings. Then it insists on connecting my school account but no way Im doing that. This has been a problem for a very long time and I never found out a solution for this.
To sum it up, my question is simply how do I reset this pin code or set one up? It just doesnt work.

Answer
Answer
Hello, I'm Manoel Barros!

Are you using a Local Account? Or do you have an email address linked to Windows?

If Windows asks you to sign in with your school email, it's probably linked to your Windows or apps. Keep in mind that if you're part of Microsoft Family Safe, your host may have blocked some actions.

Open Settings > Accounts > Your Info > See if your school or personal email address is listed here.


If you are on a Local Account, try to create a user profile. Maybe your user is corrupted. Create a user to confirm whether the issue is in your current user profile or system. Follow the steps below:

1. Go to System Settings (CTRL + I) > Select ''Accounts'' > 'Family and other users'' > ''Add another person to this PC'.

2. On the Accounts screen, choose the option ''I don’t have that person’s login information' > Then select ''Add a user without a Microsoft account''.

3. Click on the newly created user > Click "Change account type" > Under Account Type, change the option "Default User" to "Administrator" > Click "OK".

4. Enter the username, and password (optional, leave blank if you do not want to put password) > Click ''Next'.

5. Press the shortcut CTRL + ALT + DEL (DELETE) > Select ''Exit'' option > On the Login screen, choose the new user created.

6. See if the problem will occur with this new user.


I look forward to your feedback on the issue! If your problem is solved, please review the topic so I can help other users with this issue.
Time Zone: Londrina, Brazil (UTC/GMT-3)

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Last updated April 20, 2025 Views 25 Applies to: