help updating a hp2000

I have purchased a used HP 2000 laptop from a resale store I have tried updating to Windows 10 I received a message saying to contact the software publisher I have attempted to factory reset but I am denied access to download a new version of Windows What can I do I can't afford A NEW LAPTOP AT THIS TIME AND I need THIS ONE FOR MY ONLINE COURSES IT DID NOT COME WITH A PRODUCT KEY WHICH IS ALSO A PROBLEM

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pC2N31UA#ABA

I also keep receiving error messages saying am not connected to the internet and I am connected I just don't know if this can be fixed or not.

Teresa Daniel

*** Email address is removed for privacy ***

I have purchased a used HP 2000 laptop from a resale store I have tried updating to Windows 10 I received a message saying to contact the software publisher I have attempted to factory reset but I am denied access to download a new version of Windows What can I do I can't afford A NEW LAPTOP AT THIS TIME AND I need THIS ONE FOR MY ONLINE COURSES IT DID NOT COME WITH A PRODUCT KEY WHICH IS ALSO A PROBLEM

S#5cg2453HND

pC2N31UA#ABA

I also keep receiving error messages saying am not connected to the internet and I am connected I just don't know if this can be fixed or not.

Teresa Daniel

*** Email address is removed for privacy ***

Windows 10 is no longer sold, or free.

There are no downloads for 8 or 8.1.

___________________________________________________

Bill Smithers - Microsoft MVP July 2013 - Dec 2020

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Last updated February 17, 2025 Views 10 Applies to: