Help troubleshooting a Windows 11 crash

Having trouble using the WinDbg program and was looking for help with understanding the cause for a crash of a Window 11 computer. DMP file is here; https://www.dropbox.com/scl/fi/aj76rnqnh8v0phlbi27zu/050824-14468-01.dmp?rlkey=byz9og1jsuw4vsb9r3ntcx8m4&st=88tnn6z1&dl=0

let me know if there are other files I should look for.

The confusing thing to me is that the file analysis shows Windows 10 as the OS.
Any help would be greatly appreciated.

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Hi Shane,

I'm Dyari. Thanks for reaching out. I will be happy to assist you in this regard.

The BSOD was caused by intelppm.sys which is related to Intel Power Management as indicated by the minidump file.

To fix the issue, download and run the Intel Drive & Support Assistant, then install and update all outdated drivers.

Download then install the latest version of BIOS & Chipset drivers from the manufacturer's website.

You can also, test the RAM with the free utility MemTest86, then run a full 8 pass scan to test your RAM for physical errors:
https://www.tenforums.com/tutorials/14201-memte...


Please do not hesitate to ask if you need further assistance. If your computer encounters BSOD again, please share the minidump files for further analysis.

____________________________________________________________
Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.
Sincerely,

Dyari Barham
Independent Advisor & Microsoft Community Member

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Last updated May 11, 2024 Views 10 Applies to: