Help to diagnose Kernel Mode Heap Corruption

Split from my posts from the Cumulative updates - April 14 2020 thread.

Lately, I've been getting BSODs with the error "KERNEL MODE HEAP CORRUPTION" whenever I try to do something seemingly CPU-heavy (watching livestreams/conferences, even trying to look at the Event Viewer). Following some experimenting, I noted that the KB4549951 update was not necessarily the cause of the BSOD because it happened even after I uninstalled it. I have recently updated my Intel display driver, but I can't seem to roll it back from the Device Manager.

Attached is a link to a zip file with six minidumps (including the one that just happened today). Could someone please take a look at them and find out the cause of this error? https://1drv.ms/u/s!AjlCoewt-1D7uHESfvzQRMNlZCZd?e=l5fbHh

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Hi,

From the minidump files the error you are experiencing is similar to that reported in the following link (same stack):

https://www.tenforums.com/bsod-crashes-debuggin...

In the link the error was associated with WSL.

Is WSL installed?

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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Yes, I have WSL. The last thing I installed, looking back at the history, was pip for Python 3.

Also, I looked at the link and like someone said near the end of the second page, I don't want to have to uninstall it if possible.

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Can you provide the following file which has more information on the crash:

C:\Windows\MEMORY.DMP

The memory.dmp file will be quite large, you could zip and compress the memory.dmp file with a third party application such as 7-Zip.

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Here is the file: https://1drv.ms/u/s!AjlCoewt-1D7uHMTOMu7QgLX-fG1?e=C3ff6e

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The issue may be related to Intel drivers - graphics and/or storage.

Can you provide the following information which may help determine any issue(s):

Windows Key + R > type msinfo32 in the "Open" box > OK > File > Save > then save as an .nfo file

Then make the resulting .nfo file available via OneDrive.

Also, can you do the following:

Windows Key + R > type eventvwr in the "Open" box > OK > expand "Custom Views" and then right-click "Administrative Events" > select "Save all events in Custom View As" and save as an .evtx file

Then make the resulting .evtx file available via OneDrive.

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Both files are available here: https://1drv.ms/u/s!AjlCoewt-1D7uHRLrdsf87ZRjm27?e=aA77Cd

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Can you install KB4550945 to update the Build to 18362.815 and see if the same issue persists:

https://support.microsoft.com/en-us/help/4550945

If the problem persists can you try a "clean boot" and see if it makes a difference:
https://support.microsoft.com/en-us/kb/929135

If a clean boot does resolve the issue there is a section in the article "How to determine what is causing the problem by performing a clean boot".

Reset the computer to start normally afterward.

As a general precaution create a System Restore Point prior to initiating a clean boot.

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Alright, it's been 24 hours since I installed the update and I don't have any issues so far. If I don't post anything else here within the next 7 days, then it means that there are no more problems.

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OK, good luck!

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Hey there, me again. Unfortunately, the BSODs have happened again and like the other times, they seem to be associated with me opening things while the CPU is under load or something, which seems to be the common factor. Another common factor is that they seem to happen soon after I've booted up my computer. Since the update, I haven't been having this problem at other times once the computer's been on for a while.

The first time it happened today, I had a few tabs open in Chrome, including one livestream tab and one other video tab (the same/similar problem also happened yesterday). The next couple times it happened after that was when I was trying to open the File Explorer and get to the C drive in order to get the memory dump. It's all fine for the time being as I let the computer run for a bit first before getting the memory dumps.

The memory dumps for today and yesterday are in here, along with a couple of minidumps which may or may not correspond to them: https://1drv.ms/u/s!AjlCoewt-1D7uHhygJxUIjEhhR_y?e=TWBa37

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Last updated August 3, 2020 Views 545 Applies to: