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Help Needed to Recover My Microsoft Account

Dear Microsoft Support Team,

I hope this message finds you well. I'm reaching out because I need assistance recovering my Microsoft account associated with the email address *** Email address is removed for privacy ***.

I used this account primarily to play Minecraft during my high school years, but I haven't accessed it for about four years since starting college abroad. Unfortunately, I no longer remember the password, and I’ve also changed my phone number to a local number in the country where I currently reside.

Here’s the issue:

  • I cannot reset my password because the only recovery option available is tied to my +62.........00, which I no longer have access to.

  • I’ve already submitted the recovery form twice today, but I have not received a response yet.

Additional details that may help you verify my ownership:

  • The account email: re................*** Email address is removed for privacy ***.

  • I have Minecraft on this account

  • My current phone number (for contact): +49...........26

  • I have not accessed the account in four years due to changing devices, passwords, and moving abroad.

Please let me know if there are alternative ways to verify my identity or if further details are required. I would love to regain access to my account and continue using it.

Thank you so much for your time and help! I look forward to hearing from you soon.

Best regards,

Hello,

When posting on public forums, it's best not to include personally identifiable information (e.g. email addresses and phone numbers).

You can try to use the account recovery form but you've already tried it. You can submit up to two responses every twenty-four hours, so if you don't get the results you wanted, you can submit more.

Usually, after two years of inactivity, Microsoft accounts are deleted permanently.

Hope this helps and I wish you the best in recovering your account.

Merry Christmas, Happy Hanukkah, Happy Kwanzaa, and Happy New Year.

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Hello,

When posting on public forums, it's best not to include personally identifiable information (e.g. email addresses and phone numbers).

You can try to use the account recovery form but you've already tried it. You can submit up to two responses every twenty-four hours, so if you don't get the results you wanted, you can submit more.

Usually, after two years of inactivity, Microsoft accounts are deleted permanently.

Hope this helps and I wish you the best in recovering your account.

Merry Christmas, Happy Hanukkah, Happy Kwanzaa, and Happy New Year.

Hello,

Thank you for your response and the holiday wishes, Merry Christmas, Happy Hanukkah, Kwanzaa, and New Year to you too! 🎄✨

I understand that inactive Microsoft accounts might be deleted after two years, but when I tried creating a new Microsoft account using my old Gmail, I was told that the email is already / still in use and prompted to sign in instead. This leaves me stuck. I can’t create a new account with that email, but I also can’t access the existing one.

Is there any way to resolve this so I can either recover the account or clear the email for a new Microsoft account? I’d really appreciate your help with this!

Thank you, and I look forward to hearing from you.

Best regards,

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Hello,

Once a Microsoft account is created with an email address, another one cannot be created with the same email address.

You might be able to use the Microsoft Account recovery form to see if you can recover your account, but since it's been more than two years, it might now work. You are able to submit the form up to two times every 24 hours.

Hope this helps, and Merry Christmas, Happy Hanukkah, Happy Kwanzaa, and Happy New Year!

Airbus A350 (Random_One0113's alt)

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Hello,

Once a Microsoft account is created with an email address, another one cannot be created with the same email address.

You might be able to use the Microsoft Account recovery form to see if you can recover your account, but since it's been more than two years, it might now work. You are able to submit the form up to two times every 24 hours.

Hope this helps, and Merry Christmas, Happy Hanukkah, Happy Kwanzaa, and Happy New Year!

Hello,

Thank you so much for your reply and the helpful information. I’ve submitted the recovery form, and I’ll wait for a response today. If I don’t hear back within 24 hours, would it be alright if I reached out to you again for further assistance?

I really appreciate your support. Thank you again, and happy holidays to you as well! 🎄✨

Best regards,

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Hello,

No problem! You can reach out if you need.

Happy holidays!

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Question Info

Last updated April 23, 2025 Views 20 Applies to: