Help need to diagnose BSOD: BCCode: 10d

Hi,

Results verified by WinDBG, DumpCHK, and BlueScreenView.

The Bug_Check was 10D CAUSE netr7364.sys Ralink 802.11 USB Wireless Adapter Driver.

BugCheck 10D, {5, 0, 1203, fffffa8008b96880}
Probably caused by : netr7364.sys ( netr7364+3a5bf
MODULE_NAME: netr7364
IMAGE_NAME:  netr7364.sys
FAILURE_BUCKET_ID:  X64_0x10D_5_netr7364+3a5bf
BUCKET_ID:  X64_0x10D_5_netr7364+3a5bf

netr7364.sys dated 2/23/2010 Ralink 802.11 USB Wireless Adapter Driver.

fffff880`07a00000 fffff880`07ab9000   netr7364 T (no symbols)          
    Loaded symbol image file: netr7364.sys
    Image path: \SystemRoot\system32\DRIVERS\netr7364.sys
    Image name: netr7364.sys
    Timestamp:        Tue Feb 23 23:02:51 2010 (4B84CF1B)

1. Check with the USB WiFI device maker (if not Ralink) and then Ralink (there may not be a driver at Ralink)
for updates to the netr7364.sys driver.

Ralink
http://www.ralinktech.com/en/index.php

Ralink - Support and downloads (Check with System Maker/Motherboard Maker or the actual device maker 1st.)
http://www.ralinktech.com/en/04_support/support.php?sn=500

------------

2. Check with the System Maker (Motherboard Maker for custom systems) for updates to the
BIOS, low level chipset drivers, and the other major on-board drivers. EtronXHCI.sys
which is the USB 3.0 Etron eXtensible  Host Controller Driver was also implicated in the BSOD.
Also update the major separate devices drivers - run DriverView - set VIEW to Hide Microsoft
drivers - update those without Dump in their names (use the driver update methods in the
troubleshooters below).

------------

3. Are you using Daemon Tools or Alcohols? SPTD.sys is known for causing/aggravating this
issue. Uninstall DT or Alcohol and disable/remove SPTD.sys. You can alway re-install them
after the issue is resolved.

Disable/Remove SPTD.sys
http://www.duplexsecure.com/en/faq

------------

4. Use the other methods in troubleshooters below.

------------------------------------------------------------------

Check this thread for information using BlueScreenView, MyEventViewer and other methods
to troubleshoot BlueScreens - top 3 replies (+1 other).

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/sometimes-i-get-a-blue-screen-when-using-ie-8/c675b7b8-795f-474d-a1c4-6b77b3fcd990

===========================================================

BCCode: 10D   0x0000010D

This is usually a driver error though it can be malware, antivirus/antispyware/security programs
and possibly hard drive problems.

MSDN - Bug Check 0x10D: WDF_VIOLATION
http://msdn.microsoft.com/en-us/library/ff557235(v=VS.85).aspx

BCCode: 10D   0x0000010D  <-- read this link
http://www.faultwire.com/solutions-fatal_error/The-Windows-Driver-Framework-has-detected-that-a-0x0000010D-*1266.html

Check with BlueScreenView to see if the Cause is a non-Windows driver, such as video, network,
sound or others, that can be updated. (See "Caused by Driver" column.)

If needed run driver verifier to see if a driver can be identified.

Driver Verifier can help find some BSOD issues :

Using Driver Verifier to identify issues with Windows drivers for advanced users
http://support.microsoft.com/kb/244617

How To Troubleshoot Driver Problems in Windows Vista or 7.
http://www.winvistaclub.com/t79.html

Using Driver Verifier
http://msdn.microsoft.com/en-us/library/ff554113(v=VS.85).aspx

How to use Windows Driver Verifier Manager to Troubleshoot & Identify Driver Issueshttp://www.youtube.com/watch?v=_VwIDD9xngM

 

Driver Verifier
http://www.techsupportforum.com/2110308-post3.html 

Using Driver Verifier
http://www.faultwire.com/solutions/using_driver_verifier.php 

How to use Windows Driver Verifier Manager to Troubleshoot & Identify Driver Issueshttp://www.youtube.com/watch?v=_VwIDD9xngM 

You can disable Driver Verifier
http://support.microsoft.com/kb/244617 

Start - type in Search box -> verifier /reset      hit enter to disable

Use BlueScreenView to see if there is a driver specified in the error message. Also check with
MyEventViewer at the time of the BlueScreen.

If DriverVerifier creates a minidump upload it and post the link here so we can analyze it.

=================================================================

This is my generic how to for proper driver updates : (update your major drivers, BIOS, and
chipset drivers.)

This utility makes it easy to see which versions are loaded :

DriverView - Free - utility displays the list of all device drivers currently loaded on your system.
For each driver in the list, additional useful information is displayed: load address of the driver,
description, version, product name, company that created the driver, and more.
http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the most current.
Control Panel - Device Manager - Display Adapter - write down the make and complete model
of your video adapter - double click - Driver's tab - write down the version info. Now click UPdate
Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click -
Uninstall - REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party
with their own software and drivers and any other major device drivers you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device
Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for
BIOS, Chipset and software updates at System Maker's site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after
each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing actually
shows up. This is because some drivers rollback before the latest is installed (sound drivers
particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as
needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check
manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm 

Installing and updating drivers in 7 (updating drivers manually using the methods above is preferred
to ensure the latest drivers from System maker and Device makers are found)
http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html

Hope this helps and Happy Holidays!

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Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right.