hello I have a problem I just got a blue screen and the stop code is VIDEO_DXGKRNL_FATAL_ERROR

Video DXGKRNL Fatal Error

hello I have a problem

I just got a blue screen and the stop code is VVIDEO_DXGKRNL_FATAL_ERRR

This is in below the link of my dumping files in C:\Windows\Minidump

https://drive.google.com/drive/u/0/mobile/folders/1qbwYmHCFTroaAwQvHAyfkJZjhczUV6_D?usp=sharing

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My name is Jonathan Deives. I'm an Independent Advisor and I will be happy to help you today.

The minidump files indicates that the cause of the BSOD is "nvlddmkm.sys" which is an NVIDIA driver.

Uninstall the current graphics card driver using DDU tool, go to the nvidia website and search for the driver before the last one released, download and install it.
https://www.nvidia.com/en-us/drivers/


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Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
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Last updated March 13, 2025 Views 3 Applies to: