Hello everyone, my Microsoft Designer is not working, not producing pictures... Please help!

Hello, Michael Dulaney

Welcome to the Microsoft community.

Thank you for your feedback. Based on your description, there is a high probability that it is an issue with your account. Since Microsoft Community provides you with technical support and we are unable to deal with your account, you can try contacting Chat and they can give you specific help.

Go to the following website: Contact - Microsoft Support.  

Enter bill. 

Click on Get Help. 

Click on Contact Support. 

Select the Microsoft 365 and office. 

Billing and payment updates 

Click on Chat with a support agent in your web browser  

I look forward to hearing from you. 

Best Regards,

Aaron| Microsoft Community Support Specialist

Hi Aaron, thanks for your reply.

Unfortunately, I contacted support and was unable to resolve this issue. They did some troubleshooting, and told me to contact my internet provider. But Im not so sure that is the issue.

So now I have no idea what to do except consider using another service which is unfortunate.

I do find it odd though that as soon as I tried the Microsoft Family 365 trial on January 19th, is when my issues began.

Also for context - when I log into my other Microsoft account (it's free) and when I use Microsoft Designer, it works. Can someone explain to me why a free account works but my Pro account that I pay premium for does not?

From this simple troubleshoot, its clear its not an issue on me end or anything to do with my internet.

I contacted Support again and the issue is resolved for now and I was told it was probably a "software glitch". The plot thickens.

Now it's down again.

Sorry the first reply didn't address your question. The support staff has stated that this may be a server issue and you may have to wait a while. Since your other account is fine, you can try contacting Chat for a refund and try with another account.However, I noticed that you clicked on no help as I am only a support staff member and all I can do is direct you to the correct board. If you find my reply helpful in some way, I kindly ask you to click YES in the bottom left corner while logged into your account, thank you for your help.

Aaron

Now it's working again lol

Dear Michael Dulaney

I'm glad your issue has been resolved, your problem may have been temporary. If you find my response helpful in some way, you can click YES in the bottom left corner while logged into your account, this will help other members of the community to refer to it if they encounter this issue, thank you for your help.

Aaron