HEELP!! ACCOUNT PICTURE ERROR, THIS PICTURE COULDN'T BE SAVED (ERROR CODE: 0x80070520)

Hello，Faizal Arshad

Thank you for posting in the Microsoft community.

I've noticed that you're failing to save your avatar using your local account, and I've noticed that a user in the community has provided a solution that seems to be working, so please test it out: Disconnect from the network, then upload your avatar, and it will say that you need to be connected to the network, don't press the Cancel button in the bottom right corner, connect to the network, and then click Cancel.

Please test it and I look forward to your reply, it's very valuable to us. I have attached a link to the original thread: 我的Windows10本地账户头像更改不了 - Microsoft Community

I wish you all the best.

Best Regards，

Rota |Microsoft Community Support Specialist

I've noticed this same problem on several of my newly loaded Windows 11 PC's - these are stand-alone machines that have local windows accounts - running Windows 11 Pro x64 23H2 (some are to be domain joined).

New loads from scratch - I have a bunch of standard pictures that I copy to a common area on the local C Drive - then select as necessary. These pictures are nothing special and have been used time and time again in Windows 10 without issue and, until recently, worked just fine in Windows 11.

It's interesting to note that the picture actually does 'install' but this error comes up anyway.

In my particular case I'm using a GIF file that is 47.9 KB - it is a flat image and not animated (in the past gif's seemed to work best in many cases over jpg's or any other format)

I've also done the SFC /SCANNOW and DISM approach - all check out fine. All subsequent profiles seem to have the same problem also. The only saving grace for me is the pictures DO take, even though the error message still reports.

Regards,

I am running into the same issue. I wonder if this is just a error caused from a recent update to Windows. All has happened on fresh OS Installs and ran updates before applying profile image.

I am running into the same issue. I wonder if this is just a error caused from a recent update to Windows. All has happened on fresh OS Installs and ran updates before applying profile image.

This has also just happened to me after a recent Windows update. Microsoft has to provide a patch or tell us which is the offending update and how to delete or uninstall it.

I have now seen this issue on a variety of different hardware - from Microsoft Surface Pro's to DELL loaded systems and custom hardware builds - so hardware doesn't seem to be the issue - my vote also is a system update has broken this functionality. I can now confirm that JPG's do the same as my GIF files do. Once you select the file the error immediately pops up and the previous picture (default) remains until you check it again. So not a show stopper but I can guarantee that clients will be calling thinking something is broken when they set up their own profiles.

Regards

I have now solved the problem (or rather problems). They were the two latest system updates which were automatically downloaded yesterday (13 April 2024). This is what you have to do -

1. Go to Settings and click on Windows Update (at left hand margin on my computer)

2. Click on Update History

3. Scroll down to the bottom and click Uninstall Updates

4. Uninstall the two most recent updates (from 13.04.2024 onwards)

5. Restart (not shut down) your computer

See if the above solves your problem. It did mine.

I'm getting the error, but noticed the image does change after setting it. I selected my image, receive the error message, clicked ok on the error, closed the settings window, reopened and the image is there.

You shouldn't have to do that, Kurt. The problem were two Microsoft updates that you automatically downloaded (on 13 April 2024). Uninstall those updates and you will be back to where you were before the problem started. See my post on 14 April as to to how to uninstall these updates.

Thanks for the reply Hian. I do understand that removing the two updates will resolve the issue. I get that! But if my goal is to add an image, and the image appears as needed, and a symptom of that effort spawns a simple error message that I can click thru. Why take the time to remove the two updates? I'm done, image saved and hopefully the next MS update will resolve the issue for me.

Thanks.