Headphone Jack not working

Good Day Unknown,

My name is Carlo, I am also using Windows 10 pc and community member like you. Let us work together to sort this out.


First try to connect the headphone using a different device or computer for us to check if the issue is with your computer or the headphone itself.

If it does the same using a different device means that the headphone is faulty.

If the headphone works using a different device proceed with the steps below.



-Press Windows key + X
-Go to Device Manager
-Expand the Sound and Video Game Controllers
-Look for Audio driver that was installed
-Right click and Update
-Look for "Browse my computer for driver
-Let me pick drivers available drivers
-Choose an old driver and use it.

Connect the headphone and proceed with these steps.

-Go to Control Panel
-In Control Panel, select Large icons from the View by drop down menu.
-Select Sound.
-Select the Playback tab
-Right click the Headphone and click Enable.
-Right-click it again and select Set as Default Device.
-Right click Headphone and click Properties.
-Click the Levels tab, then drag the volume slider towards the largest value.
-Click on Advance Tab
-Uncheck the box to "Allow Application to take exclusive controls on this device"
-Click OK.

Restart your computer and test the audio.


If issue persist, proceed with these steps.


-Press Windows key + X
-Go to Device Manager
-Expand the Sound and Video Game Controllers
-Look for Audio driver that was installed
-Right click and Uninstall

Once uninstalled, go to this link and download and install the driver.

https://download.lenovo.com/consumer/mobiles/7j...


Once downloaded and installed restart your computer and test the headphone audio.



I hope the information above helps. Please let me know how it goes.
Have a wonderful day ahead and stay safe.


Sincerely,
Carlo T.
----------------------------------------------------------------------------------
Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Good Day, Carlo.

Thanks for this but all of them did not work....

I have a lot of "Headphones" showing but most of them are from a Bluetooth Speaker/Headphones.

I saw 1 "Headphones" with "High Definition Audio Device" as it's Label but It says "Not Plugged in"

I've tried Uninstalling and Reinstalling my Audio Drivers but I'll try again.

Best!

Good Day Unknown,

I appreciate your time getting back to this thread, keep me posted with the results of re-installation of drivers.

Have a wonderful day ahead and stay safe.


Sincerely,
Carlo T.

Hey Carlo.

Still no Luck!

Best

Good Day Unknown

I appreciate your time getting back to this thread, If the issue persists, perform Repair Upgrade, it will repair and replace any corrupted system files.

Step 1: Download Media Creation Tool from Microsoft.

https://www.microsoft.com/en-us/software-downlo...

Click “Download Tool Now”

Step 2: Run MediaCreationTool.exe.
Step 3: Choose "Upgrade this PC now".
Step 4: Select "Keep personal files and apps".
Step 5: Let it install

Restart once done and check.

Have a wonderful day ahead and stay safe.

Sincerely,
Carlo T.

I have a lot of "Headphones" showing but most of them are from a Bluetooth Speaker/Headphones.

I saw 1 "Headphones" with "High Definition Audio Device" as it's Label but It says "Not Plugged in"

"High definition audio device" means that you are using Microsoft's generic audio driver, not using your audio chipset manufacturer's audio driver. So you didn't install your audio drivers correctly or that the driver is too old for your OS.

Otherwise, you would see "realtek audio" or "realtek high definition audio" or "conexant audio" or "synpatics audio" or C-media audio".

Try this 9132 driver from Microsoft update catalog. Follow the cab file installation instruction.

https://www.tenforums.com/sound-audio/182081-latest-realtek-hd-audio-driver-version-3-a.html

Hey, Carlo.

It's been a few hours. Download takes forever..

Still no luck!

Starting to believe that this might be a Hardware Problem.

Best!

Good Day Unknown,

If issue persists,you may consider to perform clean installation, save all your important files in a external drive to prevent data loss and proceed with clean install.


Visit this link as reference.

https://answers.microsoft.com/en-us/insider/for...


If issue persists, even after clean installation, you can bring your device to a local tech shop in your area and have them check the hardware components of your device,it is more likely a hardware issue as you suspected.

Have a wonderful day ahead and stay safe.

Sincerely,
Carlo T.

Will Do!

Thanks for the help!

Best!

I am glad to help!