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have windows 7 but computer says running in windows xp service pack 2

i have a hp pavillion dv6 notebook which has windows 7 home premium but when i tried to reinstall my trend security it told me to check the compatability which i did and it said it was running in windows xp service pack 2 how do i change this .

i have a hp pavillion dv6 notebook which has windows 7 home premium but when i tried to reinstall my trend security it told me to check the compatability which i did and it said it was running in windows xp service pack 2 how do i change this .


in trend security exe (in start menu or in c:/program files) right click and go to the properties and go to the compatibility tab and uncheck "run this program in compatibility mode" for option


H.A.V. Aravinda

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hello i have un ticked the compatibility mode and pressed apply then when i go back to trend micro it wont l.et me open main console but when i check it says protected.

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Was Trend previously installed on this PC or are you installing it for first use?

If it was previously installed and you are seeking to re-install what was the original reason for the uninstall

What version of Trend?

Contributor since 2006
Currently win11 Pro & O365 Bus, multiple devices

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(1)Use uninstaller tools and you can uninstall existing

Uninstalling the Trend Micro
uninstall my Trend Micro Titanium 2011
Worry-Free Business Security (WFBS) Agent


(2)Then try to install your trend new version.. If you receive this message when you try to install, you have to double check the compatibility of the product you are going to install.. Go to trend official site and go to product details and check whether it is supported for windows 7.


(3)If it is officially supported, contact support


Technical support

http://esupport.trendmicro.com/en-us/home/pages/technical-support.aspx


Community forum

http://esupport.trendmicro.com/en-us/home/pages/discussion-forums.aspx



Good luck
H.A.V. Aravinda

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Last updated January 27, 2018 Views 119 Applies to: