Grey Screen at Logon with Windows 7

Recent issue with 7 upon startup tried to boot but screen is subdued and eventually comes up grey with opaque lines and anomalies ..

Requiring a hard shut down {with no commands available} it will reopen with windows safety boot options..

I have used recovery thrice and computer has also attempted to use recovery - it then boots fine until the next time

When it does boot - every thing is normal and login is as usual.. afraid I am damagin my hard drive with this continuing and requiring more times with a hard boot.. help..

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Answer

Halima S

Hi jurod7210,

1. Have you made any recent changes on the computer?

2. When was the last time it was working fine?

3. Does the issue occur at every restart?

Method 1

I would suggest that you perform startup repair using the Windows 7 installation DVD and check if the issue persists.

Startup Repair: frequently asked questions

http://windows.microsoft.com/en-US/windows7/Startup-Repair-frequently-asked-questions

Method 2

If the above step fails then I would suggest that you install the latest display adapter drivers on the computer by visiting the adapter manufacturer or the computer manufacturer website and check if the issue persists.

Update a driver for hardware that isn't working properly

http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly

Hope this helps!

Halima S - Microsoft Support.

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