Getting error message" An error occurred while Windows was synchronizing with time.windows.com. This operation returned because the timeout period expired"

Original title: PLEASE HELP NOW!! Time not advancing on my laptop in sleep or when it is turned off

This problem started yesterday. I was doing my business after putting my new laptop to sleep. Then, when I awoke the laptop, the time was wrong. This has happened multiple times, including the time today. I went to turn on my laptop (at 8:00 AM), and it said on the logon screen "7:31 (PM), Monday June 2". When I go into Date and Time to sync it, I get the following error message "An error occurred while Windows was synchronizing with time.windows.com. This operation returned because the timeout period expired. Just now the time went back an hour. Any help?

==System Specs==

Windows 8.1 64-bit

Intel Celeron N2815

4GB RAM

(I don't know much else)

My laptop is an ASUS X200M Notebook PC

P.S. This is my first post! Welcome, Microsoft Community!

 

Question Info


Last updated April 21, 2019 Views 5,294 Applies to:
Hi,

Let me ask you a few questions on this:

1) Is the Internet Connection working properly?
2) Did you try synchronizing after changing to another server in the list?

Try this and check if that works:

Method 1: Restart the Windows Time service.

1)Press “Windows Logo” + “R” and type “services.msc” in the run command
window.
2) In the “Service” window scroll down to “Windows Time”.
3) Double click on it and click on “Start”, if it is stopped.
4) If it is already running, then stop it and then restart it again.
5) Change the “Startup Type” to “Automatic”.
6) Click “Apply” and “OK”.

7) Restart the computer and check if you are able to synchronize the time
with the “time.windows.com”.

Method 2: Try changing the default Internet Time Server (from time.windows.com to
time.nist.gov

1) Press Windows logo + X

2) Then click Control panel

3) Then click Date and Time

4) Then click Internet Time tab

5) Then click change settings

6) In the text box remove time.windows.com and then add time.nist.gov

7) Then click update now and then ok.

Let’s know the result. Feel free to get back to us for any further queries.

 

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My internet is working properly, and yes, I had tried synchronizing to at least "time.nist.gov". It did not give me an error message, but later, the time was wrong again. At that time, I attempted to re-sync time.nist.gov, to which I got an error message. Today, at about 6:30 AM, however, upon sync, I didn't get an error message. However, it's probably just a matter of time before it fails again. I'll report again in an hour. Method 1, unfortunately, did not work. But, Method 2 worked!

Time Server Replies

time.windows.com -- No error message

time.nist.gov -- No error message

time-nw.nist.gov -- Error (An error occurred while Windows was synchronizing with time-nw.nist.gov.   This operation returned because the timeout period expired.) 

time-a.nist.gov -- No error message

time-b.nist.gov -- No error message

Whoa, this looks good. Once again, I'll reply in an hour.

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 Hi,
 

Glad to know that the issue is fixed.

Please feel free to reply, in case you face any other issues with Windows in future.

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ATTENTION!!

Issue started popping back at me with error message. Unfortunately, it isn't fixed yet. Now, I have observed something extremely important. 2 nights ago, at 9:20 PM, I turned the laptop off. When I turned it back on the following morning, the time was 9:21 PM. This obviously means that the time freezes when the laptop is idle. Now we are getting somewhere.

Someone please reply now! I'm just sick of this problem! :(

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Hi,

You may replace the CMOS battery on the Motherboard and check if this helps.

Thank you.

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This is a new laptop. I do not understand how a new laptop could have a failing CMOS battery. Oh well, I'll try it. However, could you tell me how to replace the CMOS battery on an ASUS X200M? (that's my laptop's model name) There are no visible back compartments, only seven screws and an air vent...

P.S. Thanks for replying!!

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Hi,

You may very well try changing the CMOS chip. But, before doing so, check if there corrupt system files on the computer that is stopping the time to sync on the computer. Follow the methods listed below:

Method 1:

Refer to the link to run SFC scan:

Follow the steps from section "Windows 8.1 or Windows 8":

http://support.microsoft.com/kb/929833/en-us

Check if the issue is fixed. If not, proceed to the next method.

Method 2:

If you’re not able to update the time and you still receive an error, then try the following steps to stop and start the time update application.
  • Press Windows+X keys and select Command Prompt (admin).
  • Type the following command. After typing each command press enter.
    net stop w32time
    w32tm.exe /unregister
    w32tm.exe /register
    net start w32time 

Please let us know if the issue still persists.

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Hello! I have unexpectedly fixed the problem! What happened was that I accidentally jammed the headphones in the USB port, instantly shutting down the computer (no BSOD) It reset the CMOS, taking me to the BIOS. Upon resetting the time, the laptop started functioning correctly. :)

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Hi,

 

Thank you for the reply and update.

 

Glad to know that you were able to fix the issue. Your efforts to resolve this issue is very much appreciated.

 

Feel free to post your query here on Windows Forums, we would be happy to assist you.

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