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April 10, 2025

Windows 10 Top Contributors:

questions_ - neilpzz - Ramesh Srinivasan ✅

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Scottyboy99

‘Get’ button on Microsoft store app does nothing

I cannot download any new apps on the store on windows 10. I dont do it often but suddenly all out machines and various user accounts dotted across them cannot download any new apps. Click Get and nothing happens. We tried signing out store app and in, resetting store app etc etc but nothing makes a difference. Am in UK if this might be region specific . Server issues? We can update existing apps just fine and redownloading/installing owned apps previously on the machines works just fine too. Its just new ones we cannot get, we are trying to download a couple of free ones . Our windows is v1909 fully updated to recent patch tuesday 18363.592 running latest store app which was a week or two ago v 12001.1001.1.0. Maybe the latest store update is a bad one or their servers our flakey as its strange this affects several diff machines and accounts here

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LwJohnL

Same here. The "Get" button does absolutely nothing. I've tried wsreset, tried switching to a local account, tried running some powershell commands. I'm getting extremely frustrated. Yes, all updates are installed.

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Scottyboy99

Hi, thanks for adding. The more of us that report the more chance MS might take notice. don’t worry about more troubleshooting. Nothing will work.

it is up to MS to sort this out now

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TeriKirkpatrick1

AM having the same problem

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GroznyPravda

Same issue here, west coast USA too, so it seems like its everywhere

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LoriKelly1

same issue here; I've been trying to switch out of s mode and the get button is doing nothing. I've tried to trouble shoot and nothing. I hope they fix it soon.

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PepeM_372

same issue here; I've been trying to switch out of s mode on a brand new computer and the get button is doing nothing. I've tried to trouble shooting and reinstalling. Nothing worked.

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BrittanyKrupa

Same here - Been having this problem for hours... tried a few different things to no avail... Kind of imperative to be able to switch out of S-Mode to download software for school...

Hope they figure this out soon.

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delanz

Same problem on My Pro 3, Go and my Acer Laptop. been happening since yesterday (Malaysia).

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Michał Piotrowski_999

I have the same issue on two computers with Windows 1909 :/

That tips: https://windows101tricks.com/cannot-install-apps-from-microsoft-store-windows-10/ dosen't works for me :/

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Chuck_Chan_

Same as me, but here I found a way that could download the apps.

First you clean the cache of the Store with the command 'wsreset.exe'. After the Store is reset, opening the app page you want to download and click 'add to cart', then you continue to get the app with purchase or in free. Finally you search for the app's name in the Store home page and click the app to enter, and it will show a button 'Install' and you could get it in your PC.

I think this needs to be fixed because it could not get directly from the button 'Get'. So wait for MS's response to the problem.

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Question Info

Last updated November 5, 2024 Views 7,289 Applies to:

Windows
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Windows 10
/
Microsoft Store