Generic Camera Driver for Windows 10

Hello SteveBurnett5,

I'm John an Independent Advisor and a Microsoft user like you. I understand you're having trouble with your laptop camera. Can you please take a screenshot of your Device Manager then kindly post it on your next reply? When is the last time the camera was still working?


I hope this helps! Please let me know if you have any further concerns.



Sincerely

John DeV
Independent Advisor

Here you go John, Thank you.

Hello SteveBurnett5,

Thank you for updating me that information. What is the samsung model of your laptop?


Please try in Device Manager, Under View select Show hidden devices
Check if any camera related adapter appeared then try to right click and update

If doesn't work, In Device Manager Select your Computer Name
Under Action, Add legacy hardware then Click next
Install the hardware that I manually select from a list
Select Imaging devices
If Kyocera is present select it then click the first model the right \
Click Next until Finish then Restart.


or
Perform a system restore to an earlier date
Open Start.
Search for Create a restore point, and click the top result to open the System Properties experience.
Click the System Restore button.
Click the Next button.
Select the restore point that you want to use on your computer.
Click Next then Finish

If the camera started to work after system restore try to Pause the update for the meantime.

https://support.microsoft.com/en-us/help/402823...



I hope this helps! Please let me know if you have any further concerns.



Sincerely

John DeV
Independent Advisor

Hello SteveBurnett5,

Thank you for updating me that information. What is the samsung model of your laptop?


Please try in Device Manager, Under View select Show hidden devices
Check if any camera related adapter appeared then try to right click and update

If doesn't work, In Device Manager Select your Computer Name
Under Action, Add legacy hardware then Click next
Install the hardware that I manually select from a list
Select Imaging devices
If Kyocera is present select it then click the first model the right \
Click Next until Finish then Restart.


or
Perform a system restore to an earlier date
Open Start.
Search for Create a restore point, and click the top result to open the System Properties experience.
Click the System Restore button.
Click the Next button.
Select the restore point that you want to use on your computer.
Click Next then Finish

If the camera started to work after system restore try to Pause the update for the meantime.

https://support.microsoft.com/en-us/help/402823...



I hope this helps! Please let me know if you have any further concerns.



Sincerely

John DeV
Independent Advisor

The model is NP300E5A - A01DX.

I am trying the above underlined but did not find Kyocera but have installed one called ''remote desktop camera devices' but when I click on that it shows remote desktop device with a yellow triangle with a '!' in the middle.

I have clicked on it and it has come up with the following message: ''This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

{Operation Failed}
The requested operation was unsuccessful.''

Hello SteveBurnett5,

Thank you for updating me that information. Just uninstall the remote desktop camera driver. Did you tried to perform a System restore?

Please try to download your camera driver here based on your model.
Under Driver click See more then you will see Camera. You may also try to download the chipset. just make sure to select the latest dates.
https://www.samsung.com/us/support/owners/produ...




I hope this helps! Please let me know if you have any further concerns.



Sincerely

John DeV
Independent Advisor

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Hello SteveBurnett5,

Thank you for updating me that information. Just uninstall the remote desktop camera driver. Did you tried to perform a System restore?

Please try to download your camera driver here based on your model.
Under Driver click See more then you will see Camera. You may also try to download the chipset. just make sure to select the latest dates.
https://www.samsung.com/us/support/owners/produ...




I hope this helps! Please let me know if you have any further concerns.



Sincerely

John DeV
Independent Advisor

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

I did not do the system restore as I didn't want to loose the apps and updates I did in last couple of weeks. I have downloaded the driver you recommended and re-booted, but still no luck with the webcam unfortunately.

Hello SteveBurnett5,


I'm sorry , I'm running out of solutions. I won't be able to help you further with this issue. Let's hope another expert should reply shortly.






Sincerely

John DeV
Independent Advisor

Thank you for your help anyway. Kindest.

I'm not sure whether you are around, but you tried to assist me yesterday. I still have the ongoing issue. However my laptop is now showing this error message:

0xA00F4244 (NoCamerasAreAttached)

Would this have changed your advice?

camera