Gears 5 won't open. Re-directs to "Gaming Services"App

After successfully playing Gears 5 through the Windows Store (with Game Pass subscription) for a number of days, the game stopped launching. When trying to launch it, I am redirected to a Windows Store page for "Gaming Services", something it says I already have installed. This is true if I try to launch the game from the start menu, or from the store page for Gears 5 itself. Trying to launch Gears 5 from my list of "Installed" apps on the Windows Store does nothing. 

I have tried resetting the app a number of times, in addition to signing out and back into my windows store account associated with the game pass subscription. 

One snag I may be causing here is that my primary PC account is different from my Xbox Live / Windows Store account I am using to play. I have not however seen any postings similar to this issue online after many searches, and I'm unsure how to address this issue if thats the case. 

Thank you!

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Gaming Services, literally just had an update, try have a look on the pc windows 10 store to see if you can download the update. I do not have this issue, but thought i'd let you know 
https://i.imgur.com/z6EPySk.png

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Had the exact same problem, and this fixed it for me:

Update windows with all patches, then...

Reinstall the gaming services using the following steps:

  • Launch powershell as an administrator and enter “get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers”
  • In the same powershell window, enter “start ms-windows-store://pdp/?productid=9MWPM2CQNLHN”
  • Install the app on that page, including accepting the UAC prompt when shown.
  • Try launching the game again. Re-install the game if necessary.

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Any update?? I'm having the same problem.

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Did you try my suggestion above?

As said, it fixed it for me.

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thanks for your comment, you solve my problem m8

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I tried this and it worked but the next day when i tried to launch the game the exact same thing happened

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I have the same problem and it's January 2nd 2020. Furthermore, I can't even reinstall XBox Gaming Service. It just hangs on the install. My XBox Game Pass expires in 4 days. I've been trying to play Gears 5 and finish it before my pass expires, but haven't been able to even start the game. Does anyone have a solution for this?

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I have the exact same problem and can't finish the game. I tried everything of the advices provided, but no chance to get it running. Any other ideas?

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i also have this issue

is everyone here on windows insider?

"Everybody has a plan until they get punched in the mouth." - Mike Tyson

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After experiencing the same issue as originally posted, I had to complete the update for the game in the Microsoft Store through the Downloads and updates screen. Gears 5 was amongst the 3 dozen outstanding updates I had (I elected to update all apps anyway). Once it finished updating there, it worked again.

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Last updated September 21, 2021 Views 24,027 Applies to: