Fujitsu Twain fi-5015C scanner not recognized after upgrading to Windows 7 64-bit from 32-bit.

Hi Jean,

Let us work together to resolve this issue.

I would like you to answer these questions:

1.     What is the exact and complete error message that you receive?

2.     How did you install Windows 7 64-bit?

3.     How is the scanner connected to the computer?

4.     Does the scanner work when connected to other computers?

Here’s what you can try:

Method 1: Run the automated troubleshooter and check if the issue is resolved.

Hardware devices are not working or are not detected in Windows
http://support.microsoft.com/mats/hardware_device_problems

Method 2: Un-install and re-install the drivers and check if the issue is resolved.

Step 1: Un-install the driver.

Follow these steps to do so:

a.     On the desktop, press Windows key + R and type devmgmt.msc and press Enter to open the Device Manager.

b.     Search for the scanner and right-click on it.

c.      Select Un-install and follow the prompted steps.

Restart the computer when prompted.

Step 2: Scan for Hardware Changes.

a.     On the desktop, press Windows key + R and type devmgmt.msc and press Enter to open the Device Manager.

b.     Click on Action in the Menu Bar and select Scan for Hardware Changes.

For further assistance, I request you to contact Fujitsu support teams.