Hi, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today, my timezone is UTC +8.
I understand the issue you have, there is nothing to worry I am here to assist, as per checking and analyzing the DMP files you have, there is an error ACPI.sys, which is a Windows Driver that allows the PC to communicate with the software and drivers, for us to fix the issue, kindly follow the steps below:
Method 1. Run the system file checker.
On Powershell(admin), copy, paste and enter each command below:
sfc /scannow
Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth
Once done, restart the PC and check.
Method 2. Do a clean boot:
A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.
- In the search box on the taskbar, type msconfig and select System Configuration from the results.
- On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
- On the Startup tab of System Configuration, select Open Task Manager.
- Under Startup in Task Manager, for each startup item, select the item and then select Disable.
- Close Task Manager.
- On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.
Troubleshooting reference:
https://support.microsoft.com/en-us/help/929135...
Note: If the issue persists, a system repair on the affected device might be necessary.
Let me know how it goes and I hope that helps.
Bernard
