Forced to sign in to work or school account during setup

Hi, I have been having this problem for months and communicating with Microsoft support, without much luck.

When I do a completely fresh installation of Windows 11 Pro (or Windows 10 Pro), including completely wiping my hard drives, I am forced to log in with a work or school account, and it shows the logo of the company that I work for. This happens after installation is complete and after the "Connecting to Microsoft" part of the OOBE. It then restarts and jumps straight to a "Let's get things set up for your work or school", with no way of choosing a personal account. This is a personal computer that belongs to me, it is not a corporate device and has never been registered as such. I have used the "Access work or school" option in the past to use this device with work resources under the bring-your-own-device policy.

This happens only if I install Pro. It happens regardless of whether or not I put a license key in during setup. It doesn't happen if I install Home - in this case I am allowed to log in with my personal account.

Does anybody know how I can stop this from happening?

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Microsoft MVP (Windows IT Pro), since 2014 · Windows Insider MVP, since 2016 · Windows Help (www.kapilarya.com)

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Can you select Set up for personal use in step 17 of this guide?

No. Being unable to do that is literally the very thing I have posted this question about. If I was able to do that, I wouldn't have posted here.

It jumps from step 15 to the "Let's get you set up for work or school" screen, as described in my original post, and never gives the option to log in with my personal account.

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Does anybody have any ideas about what I can do to resolve this?

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I'm also experiencing this issue. It's frustrating as I've reinstalled Windows several times.

leenei.co/links

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I have a Surface, so my troubleshooting steps might not be exactly what you need to do. I rolled back to Windows 10 via recovery image, after running the Surface Data Eraser. Then, I signed in with a local account by entering in my personal email during setup and having it kick back. Once in, I was able to sign in with my personal account.

In your case, try using 10 Pro, and doing what I did during the setup. Then, upgrade to 11 Pro.

leenei.co/links

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Thanks for this, I may give it a try.

Now that you have done this, do you still have to use it every time you want to reinstall Windows?

One of my concerns is that if, for example, I ever come to sell this computer, whoever I sell it to will also have this problem - and it will be my employer's logo that they see, which will probably seem really sketchy to them.

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Where did you get the windows 11 bootable device or Where did you downloaded the windows 11 iso file.

I am working as a Mathematics lecturer in a PU college.
Windows11_Pro_64bit_23H2_buildno_22631.3593_MS.office365_C2R_2401_v17531.20152_Intel_i5_13500_Nvidia3060_12GB_GDDR6_RAM_32GB_5600_Storage 6TB.

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Where did you get the windows 11 bootable device or Where did you downloaded the windows 11 iso file.

From https://www.microsoft.com/en-gb/software-download/windows11, obviously.

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I too use same iso file downloaded from Microsoft official website,

I installed windows by cleaning harddisk completely. I able to setup without school account but with local account first and then upgraded to Microsoft personal account on top of local account.

I am working as a Mathematics lecturer in a PU college.
Windows11_Pro_64bit_23H2_buildno_22631.3593_MS.office365_C2R_2401_v17531.20152_Intel_i5_13500_Nvidia3060_12GB_GDDR6_RAM_32GB_5600_Storage 6TB.

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It seems that any time you go to reinstall Windows, it will force you to sign into a work/school account unless you can get it to allow a local account. I tried installing Windows 11 again from USB, and it did not "convert" the device to a personal device.

As for a permanent fix, I have nothing.

leenei.co/links

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Last updated May 19, 2024 Views 44,521 Applies to: