flagged emails show 3 times in task pane

Good day, Rachel Jamieson1.

Thanks for reaching out to our Microsoft Community Forum. Please accept our sincerest hope that all is well.

From the description provided you're having some issues with task pane in the Outlook app. It would appear that flagged emails show thrice in the task pane.

This issue may be caused by settings in Outlook that need to be changed. Or it may also be a problem with email account added to Outlook. So, let's work together as a team to get to the bottom of this. But to better assist you I need to ask:

1) What version of Office are you using? Microsoft 365 Personal? Microsoft 365 Family? Microsoft 365 Business Standard? Microsoft 365 Apps for Enterprise? Office 2016? Office 2019? Office 2021? I specifically need the Product name and Version number as highlighted in the guide and photo below.

https://support.microsoft.com/en-us/office/about-office-what-version-of-office-am-i-using-932788b8-a3ce-44bf-bb09-e334518b8b19

2) What email address added to Outlook are you having an issue with? I don't need the actual address. I just need to know if it's @Outlook.com or @Gmail.com or @Yahoo.com or something else.

3) Can you provide as a photo of what this issue looks like in your Outlook app? It helps provide more context and give us a better understanding of your issue.

4) How long have you had this issue? An exact date of when this issue occurred could prove helpful. If not possible an estimate in days, weeks or months will be fine too.

Hope to hear from you soon.

Respectfully,

Glenn Rue

Forum Moderator

Microsoft Community

Hi, is there a way to reply to these questions without it being public?

Good morning, Rachel.

As long as personally identifiable information or PII is not involved, all our interactions need to be done through this thread. If your concerned about sensitive information that might be on the photo I'm asking in my third question above, we can skip that for now. Instead, let's just start with the three other questions I asked so we can move forward to resolving this issue of yours.

Of course, if you're not comfortable with this type of support and prefer a more "one on one" type of support, you can always call or chat with a Microsoft representative. Whether you prefer to contact our phone or chat teams, you can do so by visiting the following link:

https://support.microsoft.com/en-us/home/expcontact?AppVer=smcexp1&ContactUsExperienceEntryPointAssetId=Bing

Once you have the link opened, please do the following:

(1) Provide a brief description of your issue and click on Get Help;

(2) click on Contact Support at the bottom of the results that appear;

(3) click on Confirm after making sure what product you're having a problem with; and

(4) finally you will get the option to connect with an Office chat representative or to be called by an Office phone representative.

Screenshots below for reference.

Do take note though that the hours of operations for our phone team are (All U.S. Pacific Time): * Monday to Friday: 6:00 AM to 10:00 PM & * Saturday to Sunday: 7:00 AM to 6:00 PM while the chat team is 24/7.

Respectfully,

Glenn Rue

Hello, Rachel.

We haven't heard from you in the last 72 hours, so we will be considering your issue resolved. Moving forward, we will not be monitoring this thread so if you need further assistance, please create a new thread to discuss these concerns by clicking the link below. Or click on the Ask a question option as shown in the photo.

https://answers.microsoft.com/en-us/newthread?threadtype=Questions&cancelurl=%2Fen-us%2F

Thank you for understanding.

Respectfully,

Glenn