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2020-02 Cumulative Update for Windows 10 Version 1909 for x64-based Systems (KB4532693) - Error 0x800f0831
Hello feraskht, my name is Farah and I'm an Independent Adviser. I can help you regarding this problem

This error comes sometimes when downloading a package from windows update failed for some reason like an internet problems or time out,
the issue is described here as well:
https://support.microsoft.com/help/4477073
You should download the update and install it manually, a link can be found here:

https://www.catalog.update.microsoft.com/Search...

Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved

Cheers!
Farah

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package  can't be installed

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Have you tried the windows update troubleshooter?
https://support.microsoft.com/help/4027322

If it didn't help. try manually resetting the update cache in windows:
please follow this method:
* Type cmd in start menu and right click > open it as an administrator
* type those command one by one:
net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
Ren C:\Windows\System32\catroot2 Catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver

After it finishes, restart your computer and try again.

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These steps did not work

Image

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Hello Feras,
in such cases, I advice you to update windows using windows media creation tool.
You can download the tool directly to your PC and then run it,
https://www.microsoft.com/en-us/software-downlo...

Please let me know how it goes
Farah

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The problem has been resolved
Thank you Farah

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Great, I am glad that it worked out for you. If you don't have any more questions, feel free to choose a rating and have a great day!

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Hello. I have the same issue. I tried the methods above and when i got to the media creation tool it did update but now i go to log in and i get a blue screen that says cannot load my user profile? Do you have any suggestions? 

Thanks

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Dude you are awesome! Thank you very very much for the info!

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using the windows media tool still installs the update kb4532693 and doesn't fix the problem and it still shows up in windows update, so Microsoft hasn't pulled it yet
jason johnson

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Question Info

Last updated February 21, 2025 Views 2,545 Applies to: