Hi SashaCameron
Greetings! I am Vijay, an Independent Advisor. Take actions Related to Finger print reader
Windows Key+X > Device Manager > Expand Biometric Devices > Right Click on the entry below > Properties > Driver Tab >
A. Roll Back - If Roll back driver is enabled, roll it back
B. Uninstall - Uninstall Device and restart to reinstall it automatically
C. Update - Download the driver from computer manufacturer's website and reinstall (If you have problems, let me know know your computer's model of HP Envy)
Do let me know if you have any more question or require further help.
Sincerely yours, Vijay A. Verma @ https://excelbianalytics.com
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