Fingerprint scanner not compatible with Windows Hello
After the Windows 10 update of May 28th 2020 I am unable to login with my fingerprint. Going to Settings - Accounts - Signin options - Windows Hello Fingerprint it says "This option is currently unavailable. We couldn't find a fingerprint scanner compatible
with Windows Hello Fingerprint." My laptop is a Lenovo Yoga 540. How do I activate the fingerprint scanner again ?
I'm Jen, a fellow Microsoft Customer. I'm sorry to hear about your problem with the fingerprint scanner. Let me try to help you.
If the issue only happened after the update, we might be looking at a driver compatibility problem.
Try these steps:
> Right-click the Windows Start icon, then select Device Manager
> Expand Biometric devices
> Right-click your fingerprint driver and select Properties.
> Go to the Driver tab.
> Select 'Rollback driver' if available.
> Restart your computer after it's done and see if it works.
If Windows Hello is still unable to detect the fingerprint scanner, repeat the first 4 steps then select 'Update driver'. Restart the computer after it finished updating.
Please let me know how it goes.
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