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Fingerprint Scanner Lenovo Yoga X1 Yoga (3rd Gen)

Hello all! As the title suggests, I have a Lenovo Yoga X1 Yoga (3rd Gen) and I've been having issues with the fingerprint scanner lately. First, the biometric drivers were hidden in my device manager tab. I activated the reveal hidden view and got error code 45 on the biometric drivers. I thus uninstalled my biometric drivers and reinstalled the correct drivers from Lenovo. However, the biometric devices tab is not showing them in my Device Manager now and the Synaptics app claims there isn't a scanner connected. What can I do to get a working fingerprint scanner again?

Hi Ronald. I'm Greg, an installation specialist and 9 year Windows MVP, here to help you.

See these possible fixes:
https://forums.lenovo.com/t5/ThinkPad-X-Series-...
https://forums.lenovo.com/t5/Windows-10/Yoga-26...
https://support.lenovo.com/us/en/solutions/ht10...

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

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Retired 2023, thirteen year daily forums volunteer, Windows MVP 2010-2020

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Yeah, I can't seem to find a method that works for me. As shown, I have the correct drivers but nothing about biometrics is coming up in my device manager no matter what I do.

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Are all the rest of your drivers and BIOS updated?

Have you asked Lenovo to find out if this is a known issue for the model?

If you're outside the one year Support then I'd use their chat to see if they'll help anyway, and also their Forums which can be good: https://pcsupport.lenovo.com/us/en/
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Retired 2023, thirteen year daily forums volunteer, Windows MVP 2010-2020

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Last updated May 1, 2024 Views 2,906 Applies to: