File/Folder permissions preventing app launch?

In trying to start Adobe After Effects, "After Effects can’t continue: Standard 3D module is missing." appears after "Cleaning Up" disappears from the splash screen.  After clicking Ok on the error, the splash screen goes away and I get this dialog box: "After Effects can't continue: unexpected failure during application startup”. No Adobe crash log is generated.


The problem appears to be permissions.  If I sign into Windows 10 on a local Administrator account, After Effects opens and works.  If I sign into Windows 10 on my user account (a Microsoft account with Administrator privileges), I get the error every single time... even if I try to run After Effects as an administrator while under my user account.


I have tried re-installing After Effects.


In reading up on fixing permissions, I noticed what could be a “Inherited from” discrepancy between my user account (my Microsoft account, an Administrator account... the account that I use to install anything on my laptop) and my test account (a local Administrator account... where After Effects works).

The thing is I don't know if this is something that should be fixed, and if so, how to fix it.

Here's my After Effects program folder...

So far I haven't made any changes to these screens since I am not fully comprehending how or if to make changes.

 

I’m running Windows 10 v1803 build 17134.766

 

Can anyone help?


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Hi Stephen

My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.

Some users have reported experiencing this problem under Windows 10 1803. Can you try upgrading to the newer Windows 10 1809 release?

Download the Media Creation Tool Now
http://go.microsoft.com/fwlink/?LinkId=691209

Right click the MediaCreationTool.exe file then click Run as administrator.

Accept the End User License Agreement:

Select the option Upgrade this PC now if you want to upgrade right away,

Click Next

Accept the End User License Agreement.

Wait while Windows 10 setup does one final check to ensure your system is ready.

Windows 10 setup will check if you have enough disk space. If you don’t, review the following article for instructions how to upgrade to Windows 10 Anniversary Update on a system with limited space:

Please note, you have the option of choosing what you would like to keep, which includes personal files, apps and settings.

If you want to perform a new install or just keep your files click Change what to keep. Once you have chosen the desired options, click Install to begin.

This will be your screen for a little while. During the installation, your computer will restart several times.

After the first restart, Windows 10 setup will resume. You will notice the setup experience has once again been refined from the previous animated circle. This will be your screen for a while. When complete, Windows 10 setup will restart automatically.

Sign into your account.

Wait while Windows 10 completes application updates and post setup tasks.

That’s it, the Windows 10 Creators Update is installed.You can check Windows Update for latest updates, click Start > Settings > Update & security > Windows Update > Check for Updates.

How to prepare your computer before upgrading?

Although updating to Windows 10 version 1803 to 1809 or 1903 is a relatively simple process, similar to a repair upgrade; users should perform some basic pre-requisites before initiating the upgrade.

If you are finding it difficult to carry out some of the steps described below, please review detailed instructions how to perform them:

https://www.groovypost.com/howto/prepare-comput...

Information in the above link is sourced from a trusted Microsoft MVP blog.
Best regards,
Andre Da Costa
Independent Advisor for Directly

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Thanks for the quick response.

I had always relied on Windows Update for my updates.  In checking there, I found this...

I shut down my laptop every night, so it has installed all that it wants to.

So, I checked here... https://www.dell.com/support/article/us/en/04/sln297954/dell-computers-tested-for-windows-10-october-2018-update-and-previous-versions-of-windows-10?lang=en#One

My Inspiron 5548 isn't being tested for 1809 and drivers have not been updated for my model.

Am I out of luck?

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If it's not tested for Windows 10 1809, then I would not force installing it either.

I do see some available updates for your model that has been released by Dell.

BIOS October 2018

https://downloads.dell.com/FOLDER04980371M/1/In...

Last chipset driver update was October 2015

https://downloads.dell.com/FOLDER02630305M/1/Ch...

Intel graphics were last updated in February 2017
https://downloads.dell.com/FOLDER04139040M/1/Vi...

You can try applying these updates to see if they help.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Best regards,
Andre Da Costa
Independent Advisor for Directly

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I'll start with the BIOS update.  I had been relying on Dell Update to keep things updated as they should.

However, I found I currently have BIOS A06 which is for a Dell Dimension 4550 desktop!

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Ok, looking forward to your update. I did search the Internet and found those links for the following model: Inspiron 5548
Best regards,
Andre Da Costa
Independent Advisor for Directly

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Updating my BIOS had no effect.  :(

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So, here is what I am finding out about your configuration. Its not tested for Windows 10 1803, 1809 or even 1903.

So, it appears your system is just not certified compatible with newer versions of Windows 10.

Which version of Windows you had installed prior to Windows 10? Because it looks like you will need to downgrade to that release.

If you need help with downgrading to the original working version of Windows you had prior to upgrading to Windows 10, do let us know.
Best regards,
Andre Da Costa
Independent Advisor for Directly

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However, every account I've set up works with After Effects, whether it's an admin account or not.  My Microsoft user account is the only one that won't.  It won't even work in Safe Mode.

 

I'm hoping someone will come along that understands how to work with the Advanced Security Settings screenshots that I posted... since there is a discrepancy... it says Inherited from "Parent Object" in the first one, but not in the second.  And in the third, there's 2 entries each for Administrators and Users... maybe those are causing a conflict.

 

I'm having a hard time finding documentation that explains how to work with these settings that are easy to follow for someone who never works with these settings.

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Or could it have something to do with where my Adobe Documents folder is saved? My Microsoft user account is the only account on my laptop that saves that folder to OneDrive (whose files also are located on my laptop).

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If you are using Adobe CC, doesn't already have its own Cloud?

I would right click OneDrive in the Taskbar
Click Settings
Click Account tab
Click Choose folders

Uncheck the Adobe folder then check if it then works.
Best regards,
Andre Da Costa
Independent Advisor for Directly

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Last updated November 18, 2020 Views 3,610 Applies to: