File System Error code 805305975

I installed an Epson Negative Scanner and although it scans to the PC, when I tried to open it after I scanned actual negatives (vs. pictures) neither the scanned pictures or any pictures on my PC would open.  It just kept trying to open and then came up with File System Error Code 805305975.

I'm on a Dell :( I've scanned the community, but can't find any recent fixes. I've updated my version of Microsoft. Of note, when I uninstalled the Epson Scanner drivers and program, then I was fortunately to regain access to my pics, but I want to use the scanner!

 

Question Info


Last updated May 4, 2020 Views 3,431 Applies to:
Hi GJ. I'm Greg, an installation specialist and 9 year Windows MVP, here to help you.

Rather than spending too much more time fiddling I'd simply Clean Reinstall the printer/scanner which always works, lasts longer and actually saves time:

1) Power up the scanner, if wired unplug it's USB cable from PC.

2) Go to Settings>Apps>Apps and Features to find and Uninstall the scanner software.

3) Use one of these methods to remove all of the old drivers:
https://www.tenforums.com/tutorials/101274-unin...

4) Now type Control Panel in Start Search, open CP, choose Icon View. In Control Panel open Devices and Printers, right click the scanner to delete the Printer and any scanner or fax of the same name. Restart PC.

5) Go to the model’s Support Downloads webpage to download and install the latest full software package. Now is also the time to check for any newer printer firmware to install which matters a lot.

Older software may need to be installed in Compatibility Mode to run correctly: https://www.groovypost.com/howto/run-old-softwa...

6) Extract software, right click Setup file to Run as Administrator. Follow the setup screens closely as you install the software. For USB it should prompt when to plug in the printer.

If you have further problems reply back with results of each step.


I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

________________________________________________________
Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.
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Over 100,000 helped in forums in 10 years
I do not quit for those who are polite and cooperative.
I will walk you through any steps and will not let you fail.

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Thanks for your reply!  I have done all of that.  As soon as I started having problems, I did a complete uninstall and clean up of any Epson Neg. scanner software.  Having done that I was able to open my jpg picture files.  

The problem is that I want to reinstall it and try again, and I'm wondering *why* i'm getting that error message. Whether it's an Epson issue (although they say it is not) or whether it is a window's issue.

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The error results from a Windows Update from earlier in the year. https://answers.microsoft.com/en-us/windows/for...

You said you had fully Updated Windows 10, correct? But do you have the latest version 1809? Check at Settings > System > About.

If not what I'd do at this point is install Media Creation Tool from this link, choosing the button to Install Tool Now and then open the installed app and choose Upgrade This PC Now: http://windows.microsoft.com/en-us/windows-10/m...

This is the most stable way to change to the latest version (which you need anyway) and because it reinstalls WIndows while keeping your files and programs in place, fixes most problems. It also brings all Windows Updates to date.

If necessary you can use another PC to create the bootable media or download the ISO to transfer back to the problem PC and open the media or click to mount the iSO file, right click Setup to Run as Administrator.

If further problems then follow these steps can overcome them: http://answers.microsoft.com/en-us/windows/wiki...

These special steps lead up to if necessary choosing to save nothing when running the media which almost always works, and is close but not as good as a Clean Install which is also offered as an option. Your files should always be backed up if you value them at all.

If these do not help then report back any verbatim error message or behavior.

If you want to temporarily block the update then immediately after it fails try running the Hide Updates tool downloaded and installed from here: http://download.microsoft.com/download/f/2/2/f2...

If it won't find and hide the Update then you can set a Metered Connection to turn off Windows Updates for awhile until the version matures and you can try again using the method I suggest which always works best: https://www.howtogeek.com/224471/how-to-prevent...


Almost everyone with major version upgrade problems who Clean Installs the same version does not have those problems. This Clean Install should get you past all difficulties as it has hundreds of thousands of others who have followed the steps in this link and never come back to report another problem: http://answers.microsoft.com/en-us/windows/wiki...

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

________________________________________________________
Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.
_________________

Windows MVP 2010-20

Over 100,000 helped in forums in 10 years
I do not quit for those who are polite and cooperative.
I will walk you through any steps and will not let you fail.

1 person was helped by this reply

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