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File is locked for editing by "another user"

Users reported that files are locked for editing by "another user", but actually no one is using those files.

We are using the NetApp OnTapp File server and they said that it is not a storage issue.

How can we solve the issue?

Hi, I'm Robinson, an Independent Advisor and a Windows user like you.
When file locks are preventing client access to files, you can display information about currently held locks, and then break specific locks. Please check this link to see how to manage file locks.
https://docs.netapp.com/ontap-9/index.jsp?topic...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products).

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We know that we can break a lock using the command of NetApp, however, the issue occurs frequently and NetApp said that it is because of the inability of ONTAP to reach the client with CIFS.

Below is a discussion with the same issue for your reference.

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I'm sorry, I'm running out of possible fixes and solutions. Since this is an open forum, let's see if another member of the community has an alternative solution to the issue.

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Last updated October 14, 2021 Views 311 Applies to: