File explorer won't load properly, Green progress bar stuck, File Icons Blank

Hey,

I've been having a lot of trouble with my file explorer recently. When I open it up right after a fresh restart, nothing seems to be wrong. All file icons are loaded and I can browse around without the ominous green bar. After around 3-5 mins it starts to break. Firstly the file icons disappear and are replaced with blank page icons, opening a folder starts a green loading bar that never ends, and after restarting the explorer, it becomes un-usable and stuck on Quick Access (displayed in the image).

I've tried all the solutions I can find, including updating and removing columns and context-menu items with ShellExView, and removing all start up applications. On top of this, I've uninstalled all my recently installed files and apps. Any help would be appreciated greatly, I'm a developer and use file explorer a tone for all of my work. This post is very similar: https://answers.microsoft.com/en-us/windows/forum/windows_10-files/windows-10-explorer-stuck-with-quick-access/dd5bb54c-cd87-4122-aa11-627d4fe81a11?auth=1&page=2

Answer
Answer
Hi and thanks for reaching out. My name is Bernard an Independent Advisor and a Windows fan like you. I'll be happy to help you out today.

I actually experience the same issue as before, and by the troubleshooting steps provided below fixed my issue:

Method 1. Clear cache of File explorer

-Open Run Command ( Press Windows key + R)

-Copy,paste then click ok the file path below:

C:\Users\%username%\AppData\Roaming\Microsoft\Windows\Recent\AutomaticDestinations

Delete everything inside the AutomaticDestinations folder

-Restart PC and check

Method 2. Do clean boot:
A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

- In the search box on the taskbar, type msconfig and select System Configuration from the results.

- On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.

- On the Startup tab of System Configuration, select Open Task Manager.

- Under Startup in Task Manager, for each startup item, select the item and then select Disable.

- Close Task Manager.

- On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

troubleshooting reference: https://support.microsoft.com/en-us/help/929135...


If none will work from the above solution I suggest to do an in-place upgrade wherein it will upgrade the device to the latest version and repair all issues without deleting any files.

Note: before doing this make sure to create a restore point: https://support.microsoft.com/en-hk/help/402753...

1. go to this link: https://www.microsoft.com/en-us/software-downlo...

2. Select Download tool, and select Run. You need to be an administrator to run this tool.

3. On the License terms page, if you accept the license terms, select Accept.

4. On the What do you want to do? page, select Upgrade this PC now, and then select Next.

5. After downloading and installing, it should fix the issue.

Reference: https://www.microsoft.com/en-us/software-downlo...
Note: if you receive error: “This Pc can’t be upgrade, follow the steps below”
Method 1. Go to C:\$WINDOWS.~BT\Sources\Panther then delete the file name compatscancache.dat
Then try again or reboot the PC first then try again.
You might not see the folder as it is hidden, make sure to show hidden files first.


Let me know how does it goes and I hope that helps.

Bernard
Independent Advisor

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Last updated May 17, 2024 Views 13,401 Applies to: