File Backup Options Window Blank

Hello IBRU, welcome to the Microsoft community, my name is Luiz Cruz, an independent consultant and I would be happy to help you.

To configure the backup correctly I recommend that you follow the steps provided in the video below:
https://www.youtube.com/watch?v=JgwWK9VfqHo&...

See if you are now able to perform a system backup;

I hope I helped, see you later!

Thanks but I'm not trying to configure a backup. I already had this service working and been using it for quite sometime. However, recently it just stopped and I cannot even access the settings. There's a problem with the service that I can't figure out.

Dear IBRU,I understand that the backup stopped working, do you know when it started? If it was after a software update or installation?

If you have any non-Microsoft anti-virus installed, I recommend that you uninstall it for testing;

Initially I recommend that you follow the instructions below and see the behavior:

Check for new updates on Windows Update:

1: Open the Windows 10 "Start" menu and select the "Settings" item.
2: then select the "Update and Security" option.
3: in the "Windows Update" section, click "Check for updates".
4: If there are no updates, the message "You are up to date" will be displayed.
5: if there is any pending system update, the message "Features update for Windows 10 ..." will be displayed, then click on the "Download and install" item to start the system update.
6: wait for the update download to finish and restart the PC, or schedule a restart to be able to finish the procedure.

Make a clean boot:

Clean boot serves to determine whether a background program is interfering with the system or optimizing system loading.

1. Press the Windows + R keys, type msconfig and click OK;
2. In the System Configuration window, click on the services tab;
3. At the bottom of the screen, check the Hide all Microsoft services box and click Disable all;
4. Now click on the Programs Startup tab and on Open Task Manager;
5. When loading the task manager, click on the start tab and disable all non-Microsoft programs (right-click on the program and choose disable), close the Task Manager and click OK on system configuration and restart computer if requested.

NOTE: This procedure disables all third party services and programs. You can later, if the problem is solved in this way, selectively enable the programs and services that will start with Windows, instead of keeping all disabled. If the problem returns after activating the startup of a specific service or program, the problem is exactly in the startup of this software and it is recommended to remove it.

Now just to check the integrity of your system, perform the steps below:

Run the Windows repair tools:

Press the keys Ctrl + Shift + ESC, click on File;
Click Run new task.
Check the option Create this task with administrative privileges;
In the open field type cmd, then click OK.
Run the following commands:

sfc /scannow
dism /online /cleanup-image /CheckHealth
dism /online /cleanup-image /restorehealth
chkdsk /f /r /b


Confirm with Y and then Enter to schedule a disk scan. Restart the equipment and as soon as you finish, check if you agree.

Wait for the process to finish and restart the pc;

I hope I helped, even more!

I ran through all your suggestions this morning and although the sfc /scannow command did find some corrupt files and correct them, there was no change to backup issue though. This leads me to believe it is a Windows issue maybe due to a update. Perhaps others are having the same problem and just have not realized it yet because they may not use this function or haven't checked recently like myself.

Is there a way to elevate this to Microsoft?

Thanks

Dear IBRU,to be able to perform a backup now, you must create a network location or insert an external drive;

If you do not know how to create a local network, follow the instructions in the video below:
https://www.youtube.com/watch?v=zmjUabTu4Qk&...

After creating the local network, check if you can make a backup now;

I hope I helped, see you later!

I have an external USB drive I backed up to when it was working.

Still not working.

How can I elevate this trouble to Microsoft?

Thanks