I am having this issue with both my desktop and laptop computers. Desktop is using Windows 7 Premium and laptop uses Windows 7 Professional. I first set up Family safety a couple weeks ago and it was working fine on both computers. I used the same profile settings for my child's profile on both computers for simplicity. Everything was fine until a few days ago.
My son's and my profiles were both logged on, but we were on the lock screen on the desktop. My son hit the Shut Down button in the lower right part of the screen and the computer proceeded to shut down. When we attempted to start the computer back up, we received a black screen saying to insert the Windows disk due to it being corrupted or something. We do not have a disk, but we ended up doing a factory reset through the F3 menu (the only option that would do something other than route us right back to the error message again).
After this, I obviously had to set everything back up from scratch, including creating new profiles on the computer and reinstalling Family Safety. When I went to set up Family Safety for my son's profile again, I tried to select the Family Safety profile we used before so as to use the previously established settings. However, it said that account no longer existed. So, I created a new Family Safety profile.
Later, I also noticed that the Family Safety settings on my laptop were not working (since it was still linked to the old profile which apparently didn't exist anymore). So, I updated the laptop to use the new Family Safety profile.
Ever since this day, I have been getting pop-ups on both computers indicating various programs have been blocked, including Family Safety itself as well as sometimes explorer.exe which ends up leaving me with a blank screen (no desktop loading), at which point I need to use ctrl+alt_del to log off and try again. It'**** and miss which programs are blocked and which are not on each login.
I have checked the Application Filters and some of the programs that are being blocked are not even on the list, while other are on the list and are clearly marked "Allow". Yet, they are still being blocked. I don't understand what is going on here, but it somehow seems to stem from the crashing of the desktop. I just don't see how the desktop crashing can cause issues on my laptop as well.
Please assist ASAP, as my children are not responsible enough to be on an unrestricted account, but the programs being blocked are starting to affect their ability to keep up with school work.
