fai.music.metaservices.microsoft.com is down ... and is likely to stay that way.

Microsoft has decided to discontinue providing metadata for Windows Media Player and Windows Media Center for Windows 7 and 8.1.

Previously, this information was provided by the server at fai.music.metaservices.microsoft.com.  That server is down  See

http://isitdown.us/fai.music.metaservices.microsoft.com

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Microsoft's explanation is at https://support.microsoft.com/en-us/help/4488539/changes-metadata-services-windows-media-center-media-player

Changes in metadata service affecting Windows Media Center and Windows Media Player

Applies to: Windows Media Player Windows Media Windows 8.1  Windows 7


Going forward, you may be unable to view information (metadata) such as the title, genre, and artist for songs, and the director, actors, and cover art for movies in Windows Media Center and Windows Media Player. After looking at customer feedback and usage data, Microsoft decided to discontinue this service. This means that new metadata won’t be updated on media players that are installed on your Windows device. However, any information that’s already been downloaded will still be available. 

This change doesn’t affect any major media player functionality such as playback, navigating collections, media streaming, and so forth. Only secondary features that require downloading of new metadata are potentially affected.

Windows Media version Operating system Affected by this change?
Windows Media Center    
  Windows 8.1 Yes
  Windows 8 Yes
  Windows 7 Yes
Windows Media Player    
  Windows 10 No
  Windows 8.1 No
  Windows 8 No
  Windows 7 Yes


Last Updated: Jan 31, 2019

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The last time this happened it was the fault of IE 9. That was back in 2012.

Have you checked via Chrome or one of the other Browsers out there?

(after deleting IE from your computer of course).

(Yes, Windows 10 users, you have IE) 

THERE it is!

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Reply In reply to deleted message

This is just to push everyone to win10.

The service works only on win10 so this decision by microsoft falls in line with groove

music and the only way to rip an audio cd is with wmp on win10 or add the information

manually.

What will be next, not supporting lan, wifi, sound devices, video cards and other new hardware

to force us to by only win10 certified devices from MC ?

I for one find this tactic appalling and down right wrong.

I have one win7 pc and for ms action I will not update it to win10 

Another way to kill of the zune software, could not understand why it stopped connecting to

my account, now I know why.

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yes i have same issue

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Reply In reply to deleted message

This is just to push everyone to win10.

The service works only on win10 so this decision by microsoft falls in line with groove

music and the only way to rip an audio cd is with wmp on win10 or add the information

manually.

What will be next, not supporting lan, wifi, sound devices, video cards and other new hardware

to force us to by only win10 certified devices from MC ?

I for one find this tactic appalling and down right wrong.

I have one win7 pc and for ms action I will not update it to win10 

Another way to kill of the zune software, could not understand why it stopped connecting to

my account, now I know why.

The service is down for Windows 10, don't lie

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Microsoft has decided to discontinue providing metadata for Windows Media Player and Windows Media Center for Windows 7 and 8.1.

Windows Media version Operating system Affected by this change?
Windows Media Center    
  Windows 8.1 Yes
  Windows 8 Yes
  Windows 7 Yes
Windows Media Player    
  Windows 10 No
  Windows 8.1 No
  Windows 8 No
  Windows 7 Yes


Last Updated: Jan 31, 2019

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The first statement says that metadata for WMP won't be available in Windows 7 and 8.1, but the table says the change affects only Windows 7 (for WMP).

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I use my Win7 computer as my media storage.

It is the only machine that has a CD drive built onto it.

Low blow, microsoft

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I do not know how the blocked the service, through the player, a windows update or on the server side so can not find a 

way to work around the issue.

If you have win10 on one device you can rip your music with wmp, copy the folder then add it to your music library on the devices wmp no longer supports using a cd,dvd,bluray or usb thumb drive.

 Kind of a pain to do things this way but at least it works, for now.

This change for wmp also effects movies on disk, but vlc can  handle all metadata, but can't rip an audio cd.

I tried MusicBee but the program was able to only see few folders-files, try to fix this and post back.

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Good idea to try trird party software to add the metadata.  I didnt think that used to be a microsoft exclusive thing, but when i checked the options and tools, i didnt see a place to enter an alternate source for the data. 

I like keeping my nice clean win10 laptop separate from the warehouse of old junk /mp3 storage / and not fill up 1TB on laptop with a million mp3s of every CD Ive owned for 20 years. 

For now i just google the album and copy/paste each title in. 

thx for the reply!

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Well, it doesn't works on Windows 10 right now, what now?
Pejelo2K

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i have also same issue. I am using vlc right now.
DEVENDRA

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Question Info


Last updated June 12, 2021 Views 47,085 Applies to: