Ask a new question

F5, F6, F7, F8, 2, W, S, X keys not working!

   

  Good evening!

            

         As stated in the title, my 2, w, s, x keys as well as the F5 to F8 are not working at all. I am using a HP Pavillion 15-N003SQ that I've  been having for 5 or 6 years (a long time I know) as well as having Windows 10 Pro. I had no problems whatsoever when it came to keyboard until now, but the keys mentioned stopped working out of a sudden then work a bit more, then stopped working again and so on, until they never worked again, and so I figured the keyboard must be old or have some issues hence I got a new keyboard, but to my surprise, even with the brand new keyboard, the keys are still not functioning at all. Now I did not notice yet something bad or weird about the motherboard and I am hoping it's just a bad config. situation, or something that I can fix without literally replacing my motherboard.

 

 I am opened to any type of suggestions!

 

   Thank you!

Hi xMophy
I am Vijay, an Independent Advisor. I am here to work with you on this problem.

Please try these options one by one and check after each option.

1. Till your problem is resolved and you need to do urgent and limited typing, use Onscreen Keyboard - Type OSK in Windows Start Search Box (Cortana) > Click On-Screen Keyboard

2. Run Keyboard Troubleshooter
Type Troubleshoot in Windows Start Search box > Click Troubleshoot > Scroll down and click Keyboard > Run the troubleshooter > Follow onscreen directions

3. Uninstall & reinstall Keyboard Driver
Windows Key+X (Or right click on Start) > Click Device Manager > Expand Keyboards > Right click on Standard PS/2 Keyboard > Uninstall > Reboot the computer to reinstall

4: Turn off filter keys in Ease of Access
Type ease in Windows Start Search box > Click Ease of Access > Click Make the Keyboard easier to use > Ensure Turn on filter Keys is not checked

Source - https://support.microsoft.com/en-us/help/17417/...

Do let me know if you have any more question or require further help.
Sincerely yours,
Vijay A. Verma | Blogging @ https://excelbianalytics.com | Linkedin @ https://www.linkedin.com/in/excelbi/

3 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi X

1
Open the Settings App

Go to Update & Security - Troubleshoot

Run the Keyboard troubleshooter

2
If that does not resolve this for you

Open Device Manager

Expand the Keyboards section

Right click your keyboard and choose 'Uninstall'

Then restart your PC
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

1 person found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

I did try everything stated above and the results were :

 2.  Found nothing.

 3.  Did it over 3 times, nothing changed.

 4.  Just as the other 2 above, nothing.

5 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Next step would be a Windows 10 repair upgrade (This is not Reset or Reinstall of Windows). Repair upgrade fixes all Windows errors and retains all files, applications and settings. (You will not lose any data while backup is a good idea) Below is a good guide to perform repair upgrade

https://www.tenforums.com/tutorials/16397-repai...

Do let me know if you require any further help on this. Will be glad to help you.

Disclaimer - This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Sincerely yours,
Vijay A. Verma | Blogging @ https://excelbianalytics.com | Linkedin @ https://www.linkedin.com/in/excelbi/

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Still nothing sadly, tried it over 3 times now.

1 person found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Just finished it. Keys still not working at all.

1 person found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Try to update your BIOS and Chipset from computer manufacturer's website.
Sincerely yours,
Vijay A. Verma | Blogging @ https://excelbianalytics.com | Linkedin @ https://www.linkedin.com/in/excelbi/

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Updated everything mentioned, keys still not working sadly.

10 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated March 25, 2025 Views 7,069 Applies to: