Eye control become Eye control (beta)

I checked my Windows 10 setting before I bought a  Tobii Eye Tracker 5. I don't know why Eye control enable button disappeared and become Eye Control (beta). the enable button is no where to be found . It has red font saying "to use eye control, connect a supported eye tracking device" I checked my Windows version is 1803. I watched someone showed   Tobii Eye Tracker 5 installed in Windows 10 on YouTube . help please !

Answer
Answer

Hi,

 

Thank you for writing to Microsoft Community Forums.

 

I understand that you’re facing issues with Tobii Eye Tracker on your PC. I will certainly try my best to assist you with the issue.

 

I would like to know, if you’re aware of any changes made to the PC prior to which you weren’t facing this issue.

 

Meanwhile, I would suggest you to refer the suggestions from the article In case your Eye Tracker menu is receiving error messages and it's not connecting, please try out the suggestions below and see if that helps.

 

You can also try downloading and installing the software from Tobii website

 

However, based on my research there seems to be an ongoing issue where users are facing issues with some Windows integration features when using dual monitor setup. You may want to get in touch with Tobii Support for further assistance with the issue.

 

Regards,

Prakhar Khare

Microsoft Community – Moderator

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Last updated April 20, 2025 Views 496 Applies to: