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External Memorex DVD now has corrupt driver

After upgrading to Windows 10 from Windows 7 I had no problem with my Memorex external DVD drive (model MRX-550LEv1).  However, now when I plug it in it doesn't function and I get the following error message when troubleshooting:

Upon contacting Memorex support, their response is:

"Windows error codes from 1 to 10 could be related to the drive itself, but
error codes from 11 to 45 are related to the operating system, for which we
suggest to contact Microsoft"

So how can I fix this corrupt driver?

Hi Jim,

Thank you for posting your query on Microsoft Community.

There are several causes of Code 39 errors:

  • A required device driver is missing.
  • A required binary file is corrupted.
  • There is a problem with the file I/O process.
  • A driver that is referencing an entry point in another binary file is unable to load.

You may refer to the suggestion from the article Your CD or DVD drive is not recognized by Windows or other programs and check if it helps.

https://support.microsoft.com/en-us/kb/314060

Note: Steps of the above article applies to Windows 10 as well.

Registry disclaimer: Serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base.

How to back up and restore the registry in Windows

http://support.microsoft.com/kb/322756/

Hope these information helps, please get back to us for future support, we’ll be glad to assist you further.

Thank you.

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Thank you very much!  The last resolution...editing the atapi portion of the registry with Controller0...corrected the problem, and now I have my external DVD-CD working again.

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Last updated March 23, 2024 Views 1,535 Applies to: